Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Laura Rookey

Laura Rookey

Milwaukee,WI

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Sales Associate

EZ Pay Circulation
06.2019 - 08.2021
  • Executed successful promotional events at various venues.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Food Service Worker

Noodles & Company
03.2020 - 07.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service stations.
  • Streamlined checkout process, reducing wait times for customers.
  • Processed customer payments and balanced cash drawers.

CSR

Dohenys
05.2016 - 07.2018
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of issues.
  • Investigated and resolved accounting, service and delivery concerns.

Education

N/A - Human Resources Management

Gateway Technical College
Kenosha, WI

Skills

  • Sales leadership
  • Customer service
  • Strategic planning
  • Business development and planning
  • Training and mentoring
  • Effective multitasking
  • Conflict resolution

Timeline

Food Service Worker

Noodles & Company
03.2020 - 07.2021

Sales Associate

EZ Pay Circulation
06.2019 - 08.2021

CSR

Dohenys
05.2016 - 07.2018

N/A - Human Resources Management

Gateway Technical College

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Laura Rookey