LAURA SANCHEZ
Lake Elsinore, CA,Ca
Summary
Committed and hardworking Retail Sales Clerk with 16+ years experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
17
17
years of professional experience
Work History
Retail Sales Clerk
Stater Brothers Markets
12.2007 - Current
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Established great customer feedback and service upon request.
- Managed over 100+ customers in service and care.
Overnight Stocker
Stater Brothers Markets
10.2016 - 04.2020
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Safely and securely loaded items to prevent damage during transport.
- Greeted store customers and discussed needs.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Managed over 3000+ pricing tags per week throughout store to ensure customer quality experience.
Store Reset Team
Stater Brothers Markets
09.2019 - 03.2020
- Coordinated with day management regarding on-going issues.
- Performed and fulfilled numerous tasks to enhance customer experience aspect.
- Traveled to 20+ multiple locations to help deconstruct and construct new layout plans.
- Coordinated pricing procedures.
Cashier
Stater Brothers Markets
08.2015 - 10.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Provided quality customer care to over 300+ customers daily.
GM
Stater Brothers Markets
03.2015 - 07.2015
- Kept store well organized and fully stock with items available.
- Maintain backroom stock and cleanliness.
- Provided customer service on products carried in store and new information on new items.
- Constant customer service pertaining to grocery items.
- Fostered a positive work environment to improve team morale and productivity levels.
Bookkeeping Assistant
Stater Brothers Markets
03.2008 - 04.2015
- Generated financial reports and summaries for management review.
- Maintained inventory of office supplies and placed orders.
- Handled day-to-day accounting processes to drive financial accuracy.
- Provided feedback per employee for cash handling.
Bakery/Service Delivery Manager
Stater Brothers Markets
03.2008 - 03.2015
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Created appealing food arrangements for party trays and specialized orders.
- Provided quality customer care service for 100+ of customers daily.
Education
High School Diploma -
Ramona High School
Riverside, CA06.2007
Skills
- Retail Sales-Provided sales, goods and services to each individual consumer
- Customer Assistance-Provided excellent customer service and quality care
- Cash Handling- Maintain proper cash reporting procedures
- Time Management-Performed daily tasks in timely and orderly fashion
Hobbies
On my spare time, I enjoy reading, writing, rollerblading, being out in nature, karaoke and hanging out with my kids.
Timeline
Store Reset Team
Stater Brothers Markets
09.2019 - 03.2020
Overnight Stocker
Stater Brothers Markets
10.2016 - 04.2020
Cashier
Stater Brothers Markets
08.2015 - 10.2016
GM
Stater Brothers Markets
03.2015 - 07.2015
Bookkeeping Assistant
Stater Brothers Markets
03.2008 - 04.2015
Bakery/Service Delivery Manager
Stater Brothers Markets
03.2008 - 03.2015
Retail Sales Clerk
Stater Brothers Markets
12.2007 - Current
High School Diploma -
Ramona High School
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