Laura Shaffer
Elizabeth City,NC
Summary
Dynamic cashier with proven expertise at Biglots, delivering exceptional customer service and fostering loyalty through effective communication and product knowledge. Recognized for maintaining accurate cash handling and enhancing the shopping experience, while training new staff to uphold high standards of professionalism and efficiency. Committed to reliability and excellence in retail operations.
Overview
4
4
years of professional experience
Work History
Cashier
Biglots
09.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections, enhancing their shopping experience.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Collaborated with team members to manage inventory and restock merchandise effectively.
- Provided exceptional service by addressing customer concerns promptly and professionally.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored checkout area for cleanliness, ensuring a welcoming environment for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Cosmetology - Cosmetology
Virginia Beach School of Cosmetology
Virginia Beach, VA06-1986
High School Diploma -
Port Hueneme High School
Port Hueneme, CA06-1983
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Product knowledge
- Attention to detail
- Retail merchandising
- Product recommendations
- Records maintenance
- Multitasking and organization
- Clear communication
- Empathy and patience
- Data entry
- Dependability and reliability
- Honest and dependable
Timeline
Cashier
Biglots
09.2022 - Current
Cosmetology - Cosmetology
Virginia Beach School of Cosmetology
High School Diploma -
Port Hueneme High School