Laura St Germain
Pharmacy Technician
Manchester,NH
Summary
Knowledgeable Certified Pharmacy Technician with over 15 years of experience. Well-versed in all aspects of pharmacy operation. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Strong interpersonal and multitasking abilities. Highly proficient in building lasting relationships with patients and customers.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
PerforMix Specialty Pharmacy
Salem, NH
09.2022 - Current
- Maintained strict patient confidentiality to adhere to HIPAA regulations while working as a team with technicians and pharmacists to prioritize and complete orders.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Mixed pharmaceutical preparations according to written prescriptions.
- Maintained proper storage and security conditions for drugs.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Flagged potential side effects and allergies to prescribed medications for patients, referring to pharmacist for medication information when necessary.
- Interpreted and entered prescription information into computer databases.
- Verified insurance benefits and transmitted claims or submitted paper bills to insurance companies for payment and reconciled EOBs.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Answered telephones to respond to customer questions and requests.
- Refilled medications and prepared prescription transfers to other pharmacies per patient requests.
- Operated cash registers to accept payments from customers.
- Properly prepared packages for shipment of medications to patients.
Lead Certified Pharmacy Technician
The Prescription Center
Concord, NH
09.2011 - 09.2022
- Maintained strict patient confidentiality to adhere to HIPAA regulations while assisting pharmacist with clearing high volume of prescriptions and responding to customer questions.
- Created new customer profiles and updated changes such as demographics, insurance, allergies in pharmacy computer systems.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Prepared pricing and instruction labels for placement on prescriptions.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Placed orders to maintain adequate supply of medications, enabling patients to receive prescriptions on time.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Accurately selected, measured and combined prescription components to prepare custom orders.
- Maintained clean and organized pharmacy shelving and work areas.
- Filled, checked and dispensed medications for content, accuracy and completeness of all drug packaging and labeling in accordance with pharmacist orders.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Verified patients' identities at pickup to prevent sale of wrong medications.
Lead Certified Pharmacy Technician
CVS
Groton, MA
02.2006 - 10.2011
- Maintained strict patient confidentiality to adhere to HIPAA regulations while assisting pharmacist with clearing high volume of over 600 daily prescriptions.
- Created new customer profiles and updated changes such as demographics, insurance, allergies and new medications in pharmacy computer systems.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Managed inventories, rotated stock, labeled products, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Placed and received daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders and responded to customer questions.
- Verified patients' identities at pickup to prevent sale of wrong medications.
Education
High School Diploma -
North Middlesex Regional
Townsend, MA05.2005
Skills
- Pharmacy operations
- Insurance billing
- Problem-solving skills
- Resolving customer issues
- Patient paperwork
- Time management
- Touch typing
- Workflow Optimization
- Quality assurance and control
- Drug inventory control
- FDA compliance
- Proper labeling procedures
- Aseptic techniques
- Preparing bulk medications
Timeline
Pharmacy Technician
PerforMix Specialty Pharmacy
09.2022 - Current
Lead Certified Pharmacy Technician
The Prescription Center
09.2011 - 09.2022
Lead Certified Pharmacy Technician
CVS
02.2006 - 10.2011
High School Diploma -
North Middlesex Regional
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