Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Laura Suarez Estrada

Professional dancer and server
Miami,FL

Summary

Dynamic server with a proven track record at Crazy About You, excelling in customer service and menu knowledge. Adept at enhancing guest experiences through personalized service and effective upselling techniques. Strong multitasker, ensuring order accuracy and fostering positive relationships, contributing to increased customer satisfaction and repeat business.

Overview

13
years of professional experience

Work History

Crazy About You ( Passion Restaurant Group)
1155 Brickell Bay Dr Unit 101 Miami Fl 33131

Server
05.2024 - Current

Job overview

  • Provided exceptional customer service, ensuring positive dining experiences for guests.
  • Assisted in menu knowledge, effectively answering questions about food and beverage selections.
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Café Habana Restaurant
Plaza De Ágata 9 28021 Madrid España

Server
01.2021 - 02.2024

Job overview

  • Assisted in menu presentations to enhance guest dining experience.
  • Collaborated with kitchen staff to ensure timely food delivery
  • Resolved customer inquiries and complaints efficiently to foster positive relationships.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Artes Escénicas Matanzas ( Compañía Sol Arenas )
Varadero (Cuba)

Professional Dancer
10.2013 - 10.2020

Job overview

  • Choreographed and performed complex dance routines for various productions.
  • Collaborated with directors to interpret artistic vision and enhance performances.
  • Participated in rehearsals, demonstrating adaptability to changes in choreography.
  • Trained and mentored junior dancers, improving overall team performance

Education

Manuel Muñoz Cedeño
Cuba (Granma)

Bachelor of Arts

Skills

Customer service

Menu knowledge

Order accuracy

Point-of-sale systems

Timeline

Server

Crazy About You ( Passion Restaurant Group)
05.2024 - Current

Server

Café Habana Restaurant
01.2021 - 02.2024

Professional Dancer

Artes Escénicas Matanzas ( Compañía Sol Arenas )
10.2013 - 10.2020

Manuel Muñoz Cedeño

Bachelor of Arts
Laura Suarez EstradaProfessional dancer and server