Laura Thomasson
VA
Summary
Dedicated Cashier with comprehensive experience in cash management, merchandise stocking, and delivering exceptional customer service. Managed financial transactions with precision and maintained organized stock displays, contributing to a positive shopping experience. Demonstrated strong communication and time management skills while collaborating effectively with team members.
Overview
50
50
years of professional experience
Work History
Cashier
Home Depot
Short Pump, Virginia
03.2026 - 09.2026
- Handled cash, credit, and gift card payments securely and responsibly.
- Processed customer transactions efficiently and accurately at retail counter.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers with product selection and store navigation.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Collaborated with team members to ensure prompt service during peak hours.
Cashier
Publix, John Rolfe
Henrico, VA
01.2024 - 07.2025
- Processed customer transactions efficiently and accurately at retail counter.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with product selection and store navigation.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Handled cash, credit, and gift card payments securely and responsibly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Dog Groomer
Groomingdales
Henrico, VA
05.2001 - 06.2002
- Groomed various dog breeds using clippers and grooming tools.
- Bathed dogs, ensuring proper cleaning and care techniques were followed.
- Calmly handled dogs to ensure a stress-free grooming experience. and calmly to reduce stress during grooming sessions
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Maintained a clean and organized grooming station for efficiency.
Police Communications Supervisor / Telecom Analyst
VCU / MCV
Richmond, NV
09.1976 - 02.1998
- Monitored emergency and non-emergency calls to ensure timely response.
- Coordinated communication between officers, dispatchers, and emergency services.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Maintained accurate records of incidents and dispatched units in real-time.
- Managed multiple calls while prioritizing urgent situations effectively.
- Provided emergency response information to callers.
- Documented all communications received via phone or radio transmissions accurately.
- Trained new employees on basic operations of the police radio console and CAD system.
- Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
- Utilized radio systems and computer-aided dispatch software for efficient operations.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Assisted in troubleshooting communication systems to resolve technical issues promptly.
- Collaborated with IT teams to support network configuration and system upgrades.
- Provided training sessions for staff on new telecommunications tools and software.
- Conducted research on emerging technologies to recommend improvements for services.
- Coordinated with vendors to manage telecommunications equipment procurement and installation.
- Collaborated with vendors to troubleshoot complex issues related to existing or newly deployed telecom equipment.
- Maintained documentation on all changes made within the telecommunications system environment.
- Developed, implemented and maintained telecommunications systems in accordance with industry standards.
- Managed workflows related to installation, configuration, upgrades and maintenance of telecom systems in order to meet customer SLAs.
- Created technical designs for new telecommunications systems utilizing various hardware and software platforms.
Dog Trainer / Dog Groomer
Dog Services, Inc
Richmond, Virginia
09.1998 - 04.2002
- Developed customized training plans tailored to individual dog needs.
- Utilized positive reinforcement methods to encourage desired behaviors in dogs.
- Developed strategies for teaching advanced obedience skills including heeling off leash, recall from a distance, scent work, agility courses, and tricks.
- Monitored dog behavior during training to ensure safety and effectiveness.
- Educated clients about canine behavior and positive reinforcement training methodologies.
- Educated owners on proper care and training techniques for their pets.
- Assisted owners in addressing problem behaviors such as barking, chewing, digging, jumping, and aggression.
- Cared for pets during owners' absences.
- Stayed up-to-date on new developments in canine behavior research and trends in the industry through continuing education courses and professional networking opportunities
- Various Administrative duties and projects as assigned by the owner, including daily bank deposits
Education
Some College (No Degree) - Foreign Languages and Literatures
VCU
Richmond , VaSkills
- Point of sale operation
- Cash handling
- Credit and cash transactions
- Exchanges processing
- Customer engagement
- Inventory management
- Multitasking and organization
- Time management
- Attention to detail
- Reliability and punctuality
- Dependability
- Staff training
- Written and verbal communication
- Professionalism and courtesy
Timeline
Cashier
Home Depot
03.2026 - 09.2026
Cashier
Publix, John Rolfe
01.2024 - 07.2025
Dog Groomer
Groomingdales
05.2001 - 06.2002
Dog Trainer / Dog Groomer
Dog Services, Inc
09.1998 - 04.2002
Police Communications Supervisor / Telecom Analyst
VCU / MCV
09.1976 - 02.1998
Some College (No Degree) - Foreign Languages and Literatures
VCU