Laura Vaughn
Houston,TX
Summary
Highly motivated with a positive attitude. Focused on achieving goals, exceeding expectations, and building trust with new and existing clients. Disciplined and always looking for ways to grow. Accomplished Flight Attendant offering over 21 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
26
26
years of professional experience
Work History
Flight Attendant
Southwest Airlines
11.2000 - 02.2022
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Flight Attendant
Northwest Airlines
03.2000 - 08.2000
White House Black Market
08.1999 - 03.2000
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed and maintained courteous and effective working relationships
- Maintained energy and enthusiasm in fast-paced environment
Beauty Advisor
04.1998 - 07.1999
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Demonstrated cosmetic application best practices to achieve desired styles
Hostess/Server
Blind Tiger Brewery and Restaurant
09.1995 - 06.1998
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Planned and executed large guest parties by organizing menus, spaces, and special requests
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 50%
- Took reservations and to-go orders by phone answered customer questions, and informed of accurate wait times
- Used cash registers and credit card machines to cash out customers
Education
High School Diploma -
Shawnee Heights High School
Tecumseh, KS05.1999
Business Administration
Johnson County Community College
Overland Park, KSSkills
- Problem Solving
- Decision Making
- Team Collaboration
- Aircraft Safety Checks
- Passenger Interaction
- Team Leadership
- Sales and Marketing
Volunteer Work
Houston Pets Alive. Cleaning and taking care of animals. Assisting in adoptions
Timeline
Flight Attendant
Southwest Airlines
11.2000 - 02.2022
Flight Attendant
Northwest Airlines
03.2000 - 08.2000
White House Black Market
08.1999 - 03.2000
Beauty Advisor
04.1998 - 07.1999
Hostess/Server
Blind Tiger Brewery and Restaurant
09.1995 - 06.1998
High School Diploma -
Shawnee Heights High School
Business Administration
Johnson County Community College
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