Laura Voss
Williams Bay,WI
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
9
9
years of professional experience
Work History
Independent Business Owner
Hair By Laura Voss LLC
04.2022 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Prepared annual budgets with controls to prevent overages.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Family Nanny
Emily Mulka
08.2020 - 08.2021
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Organized different types of activities to enhance physical and intellectual development.
- Assisted with light housekeeping duties as well as running errands.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Supervised children engaged in physical activity, learning and social skills with peers.
Salon Manager
Sparks Salon And Spa
07.2014 - 05.2018
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained general appointment calendar and set shift schedules.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Scheduled employees to maintain adequate coverage during business hours.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Achieved personal sales goals by upselling products to meet individual needs.
- Prepared billings and estimates for customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Associate of Applied Arts - Cosmetology
Gateway Technical College
Kenosha, WI05.2015
Skills
- Business Management and Development
- Operational Efficiency
- Pricing Structures
- Recruiting and Training
- Scheduling
- Business Growth and Retention
- Customer Service and Assistance
- Project Management
- Profit Target Achievement
- Organizational Structuring
Timeline
Independent Business Owner
Hair By Laura Voss LLC
04.2022 - Current
Family Nanny
Emily Mulka
08.2020 - 08.2021
Salon Manager
Sparks Salon And Spa
07.2014 - 05.2018
Associate of Applied Arts - Cosmetology
Gateway Technical College
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