Summary
Overview
Work History
Education
Skills
Timeline
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Laura Walsh

Decatur,GA

Summary

Currently in the hospitality industry and have cultivated exceptional customer service and dynamic safety skills. Personable and always have a positive attitude in team-driven environments.

Overview

6
6
years of professional experience

Work History

Hostess

Intown Golf Club
06.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Daycare Teacher

Peachtree Road United Methodist Church
08.2020 - 04.2023
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Monitored classroom to verify safe and secure environment.
  • Established positive relationships with students and families.

Hostess/Server

Mellow Mushroom Pizza Bakers
06.2018 - 10.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Bachelor of Science - Elementary Education

Kennesaw State University
Kennesaw, GA
05.2024

High School Diploma -

Decatur High School
Decatur, GA
05.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Flexible and Adaptable
  • Interactive Communication Skills
  • Positive attitude

Timeline

Hostess

Intown Golf Club
06.2023 - Current

Daycare Teacher

Peachtree Road United Methodist Church
08.2020 - 04.2023

Hostess/Server

Mellow Mushroom Pizza Bakers
06.2018 - 10.2021

Bachelor of Science - Elementary Education

Kennesaw State University

High School Diploma -

Decatur High School

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Laura Walsh