Summary
Overview
Work History
Education
Skills
Timeline
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Laura Wegner

Iowa City,IA

Summary

Department Manager at Hy-Vee with a track record in enhancing customer satisfaction and optimizing inventory management. Skilled in staff management and problem-solving, I implemented quality control measures that significantly improved service offerings. Adept at training and mentoring, I fostered a collaborative environment that drove accountability and performance excellence. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering a pleasant personality with expertise in developing employee performance goals.

Overview

7
7
years of professional experience

Work History

Department Manager

Hy-Vee
09.2024 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with 12 other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.

Assistant Manager

Hy-Vee
10.2023 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Fast and Fresh Clerk

Hy-Vee
09.2022 - 09.2023
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Expeditor

Emeralds
07.2018 - 08.2022
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
  • Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
  • Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.
  • Contributed to a positive work environment, collaborating effectively with team members across different roles.

Education

High School Diploma -

ALGONA High School
Algona, IA
05-2022

Skills

  • Customer service
  • Team leadership
  • Staff management
  • Team supervision
  • Problem-solving
  • Training and mentoring
  • Task delegation
  • Safety and security
  • Goals and performance
  • Order management
  • Employee scheduling
  • Relationship building and management

Timeline

Department Manager

Hy-Vee
09.2024 - Current

Assistant Manager

Hy-Vee
10.2023 - 09.2024

Fast and Fresh Clerk

Hy-Vee
09.2022 - 09.2023

Expeditor

Emeralds
07.2018 - 08.2022

High School Diploma -

ALGONA High School

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