Laura A Montalvo Millan
Fort Worth
Summary
Compassionate and dedicated professional committed to enhancing client well-being through personal hygiene assistance and support with activities of daily living. Skilled in meal preparation, maintaining clean and organized environments, and accurately documenting client behaviors and needs. Demonstrates a strong commitment to providing emotional and social support to promote overall quality of life. Known for a client-centered approach, professionalism, and treating others with dignity and respect. Possesses excellent interpersonal, communication, and customer service skills.
Overview
16
16
years of professional experience
Work History
Home Care Provider
Volver A Casa Provider Services
Fort Worth
12.2024 - Current
- Assisted clients with daily living activities and personal hygiene.
- Fostered companionship and emotional support to improve overall client well-being.
- Followed care plans to ensure consistent and effective support for clients.
- Administered medication as prescribed while monitoring client health.
- Communicated regularly with family members regarding client needs and progress.
- Maintained a clean and safe environment for clients within their homes.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Cashier Team Lead
Simoniz Car Wash
Colleyville
02.2013 - 06.2015
- Managed cash register operations during busy shifts.
- Trained new cashiers on policies and procedures.
- Resolved customer complaints with professionalism to enhance satisfaction.
- Partnered with team members to streamline service during busy shifts.
- Processed returns and exchanges according to company guidelines.
- Granted discounts and special actions to address customer disputes and promote loyalty.
- Coordinated with other departments when additional support was needed during peak hours.
Cashier
Home Depot
Fort Worth
06.2010 - 11.2012
- Processed customer transactions efficiently and accurately at a busy retail location.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained organized and clean checkout area and store displays to promote efficient customer transactions.
- Delivered friendly customer service that contributed to positive shopping experiences for patrons.
- Collaborated with team members to streamline daily store operations and enhance overall customer experience.
Education
High School Diploma -
Western Hills High School
Fort Worth 06-2009
Skills
- Attention to detail
- Cash handling
- Multitasking and organization
- Adaptability and flexibility
- Team collaboration
- Problem-solving aptitude
- Interpersonal skills
- Friendly demeanor
Languages
English
Professional
Spanish
Professional
Timeline
Home Care Provider
Volver A Casa Provider Services
12.2024 - Current
Cashier Team Lead
Simoniz Car Wash
02.2013 - 06.2015
Cashier
Home Depot
06.2010 - 11.2012
High School Diploma -
Western Hills High School