Laura Dayana Marin Marquez
Chicago,IL
Summary
waitress whit a 7+ years of experience, highlighted by excellent customer service, good sales, focusing on offering the client products according to their tastes and needs in order for the client to have a great experience that they will not find anywhere else and for this reason, they will recommend us to more clients to visit us again. I consider myself proactive, fast, Friendly, punctual,with the ability to work as a team. I perform well in times of pressure. In my years of experience I have learn the skills to provide good customer service an provide clients with my best service, as well as resolve problems that may arise in the best wat or by asking my superiors for help if necessary, understanding that the client will always be our priority.
Overview
9
9
years of professional experience
Work History
Server
MI TIERRA, Mexican Restaurant
Chicago, IL
06.2022 - Current
- Receive clients in the most friendly and pleasant way possible.
- Ensuring customers have the best possible experience from the moment they arrive to the moment they leave.
- make suggestions to customers about the menu, resolve questions about the menu, take customer orders, check their allergies.
- verify that the order is served correctly, verify that the customer is satisfied with the food they ordered.
- Make sure the customer is having a good experience.
- Perform assigned daily activities correctly.
- Leave your station clean and tidy.
Server
La Cerve bar- disco
Bucaramanga
10.2020 - 04.2023
- have a good presentation and offer excellent service.
- have knowledge about alcohol and cocktail preparation.
- serve drinks with good presentation.
- offer and maintain good sales, without neglecting good service.
- Be careful with the sale of alcohol and excesses.
- Always have a good attitude and energy.
- work very well as a team with my coworkers.
- fulfill my daily cleaning and order activities.
Server
LA FONDA PAISA
Bucaramanga, COLOMBIA
06.2015 - 02.2020
- Provide the best service to customers, guarantee and maintain good sales.
- Offer a good experience to customers.
- verify that customers enjoyed their experience in the restaurant.
- work in very busy environments, with many clients at the same time.
- Be quick and efficient when taking orders, serving food and verifying that everything is correct.
- carry out my daily cleaning activities, always have a good attitude and disposition at work.
Skills
- Safe Food Handling
- Table Bussing
- Guest Engagement
- Beverage Preparation
- Menu knowledge
- Suggestive Selling
- High-volume dining
- Positive and professional
- Exceptional customer service
- Dining customer service
- Liquor, wine, and food service
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Server
MI TIERRA, Mexican Restaurant
06.2022 - Current
Server
La Cerve bar- disco
10.2020 - 04.2023
Server
LA FONDA PAISA
06.2015 - 02.2020
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