Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Jean S. Rozbora

Simsbury,CT

Summary


Extroverted professional with more than 25 years of retail management experience with success in coaching to exceed results in all metrics, and proven financial fluency. Responsible for payroll management, scheduling, economic forecasting, revenue stream sales plans, and monthly auditing of goods and reporting. Dedicated professional with knowledge of service delivery and proven multitasking abilities and committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Director of Visitors Services and Sales

New England Air Museum
07.2018 - Current
  • Responsible for driving admission and sales revenue streams above yearly goals while coaching my team in successful customer interactions and sales
  • Organize group sales, tours, and general admission events to drive visitation
  • Create, procure, and sell merchandise for Gift Shop
  • Daily financial reconciliation of sales, purchase orders, inventory
  • Discover and correct any discrepancies in financial and inventory reports
  • Recruit, oversee, train, and recognize volunteers for Docent Pool.

Store Manager

Carhartt - Evergreen Walk
05.2014 - 07.2018
  • Responsible for building a "customer first" culture within the store, practicing top-of-the-line merchandising standards, while achieving and surpassing sales goals
  • Coaching team members to build relationships with store guests, surpass company metric standards, develop their leadership skills, and create inventive product knowledge training
  • Consistent outreach to surrounding businesses to further build the brand, and cultivate our existing relationships
  • Responsible for daily cash handling, reconciliation, and corrections

Lawn and Garden Manager

Carr Hardware
08.2008 - 06.2010
  • Sales Floor Manager, responsible for proven positive customer interaction while achieving daily sales goals
  • Daily cash reconciliation and banking for stores
  • Overseeing completion of projects, and achieving company directives
  • Weekly ordering of products reflecting needs and seasonal buying trends
  • Uncovering the Customers' needs and being able to recommend products/solutions resolution to ensure repeat business.

Assistant Store/ Store Manager

Tractor Supply Company
03.2005 - 08.2008
  • Responsible for providing positive customer service experiences, while driving sales and surpassing sales goals and company directives
  • Attention to loss prevention policies and directives
  • Conducted monthly safety meetings, and product training
  • Daily sales and bank reconciliation, cash handling, and monthly sales reporting.

Education

Bachelors in Criminal Justice -

State University of New York, Plattsburgh
05.1999

Skills

  • Client Relationship Building
  • CRM proficiency
  • Performance Tracking
  • Interpersonal Communication
  • Staff Development
  • Multitasking
  • Revenue Generation
  • Time Management
  • Policy Implementation

References

  • Debbie Reed, (860) 712-6093, Executive Director (Retired), New England Air Museum
  • Robert Vozzola, (719) 684-5929, Restoration Volunteer Crew Chief, New England Air Museum
  • Craig Weiss, (845) 820-0314, Volunteer, New England Air Museum

Timeline

Director of Visitors Services and Sales

New England Air Museum
07.2018 - Current

Store Manager

Carhartt - Evergreen Walk
05.2014 - 07.2018

Lawn and Garden Manager

Carr Hardware
08.2008 - 06.2010

Assistant Store/ Store Manager

Tractor Supply Company
03.2005 - 08.2008

Bachelors in Criminal Justice -

State University of New York, Plattsburgh

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Laura Jean S. Rozbora