Lauralye Fox
Las Cruces,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking for an opportunity to utilize my education and begin work in a legal setting.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Fairfield Inn By Marriott
08.2021 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Kept accounts in balance and ran daily reports to verify totals.
Senior Florist
Flowerama
09.2018 - 07.2021
- Streamlined workflow processes to improve efficiency in daily tasks, leading to reduced overhead costs and better time management.
- Maintained inventory control, ensuring adequate stock levels on hand while reducing waste through proper care techniques for perishable items.
- Boosted store reputation by consistently providing excellent customer service when assisting customers with their floral needs and inquiries.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
Education
Bachelor of Science - Justice, Political Philosophy, And Law
New Mexico State University
Las Cruces, NM05.2025
Associate of Science - Criminal Justice
New Mexico State University - Dona Ana Community College
Las Cruces, NM12.2023
Skills
- Front Office Support
- Safety and Security Procedures
- Information Protection
- Guest Relations
- File Management
- Transaction Processing
- Time Management
- Conflict and Issue Documentation
- Record Preparation
- Oral and Written Communications
- Bookkeeping
Accomplishments
Phi Theta Kappa Honor Society, DACC 2022-2025
National Society of Leadership and Success, NMSU 2023-2025
Timeline
Front Desk Agent
Fairfield Inn By Marriott
08.2021 - Current
Senior Florist
Flowerama
09.2018 - 07.2021
Bachelor of Science - Justice, Political Philosophy, And Law
New Mexico State University
Associate of Science - Criminal Justice
New Mexico State University - Dona Ana Community College