Lauran Floyd
Inman,SC
Summary
Dynamic Clinical Coordinator at Palmetto Eye and Laser Center with expertise in clinical leadership and staff scheduling. Successfully enhanced patient care delivery through streamlined processes, reducing wait times and improving satisfaction. Committed to compliance and training, fostering a culture of continuous education and collaboration among healthcare teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Palmetto Eye and Laser Center
04.2021 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Implemented new policies and educated staff on changes.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Created weekly schedules for technicians, taking into account sick days and vacation time.
- Troubleshoot and maintained equipment.
Lead Technician
Palmetto Eye and Laser
04.2019 - 04.2021
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Training and equipping new employees.
Ophthalmologist Assistant
Palmetto Eye and Laser Center
04.2018 - 04.2020
- Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
- Participated in team meetings aimed at improving clinic performance, offering valuable input based on hands-on experience as an Ophthalmologist Assistant.
- Collaborated closely with ophthalmologists to develop individualized care plans for patients with various ocular conditions.
- Promoted a safe and welcoming environment for all patients regardless of age, ethnicity, or background through compassionate interaction and communication skills.
Education
High School Diploma -
Chesnee High School
Chesnee2009
Skills
- Staff scheduling
- Clinical leadership
- Clinical documentation
- Developing training programs
- Clinical supervision
- Patient care
- Patient education
- HIPAA compliance
- Records management
Accomplishments
CPR certification
Certification
COA (Certified Ophthalmic Assistant) through JCHAPO
Timeline
Clinical Coordinator
Palmetto Eye and Laser Center
04.2021 - Current
Lead Technician
Palmetto Eye and Laser
04.2019 - 04.2021
Ophthalmologist Assistant
Palmetto Eye and Laser Center
04.2018 - 04.2020
High School Diploma -
Chesnee High School
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