Lori Lee
Newton Grove,NC
Summary
Dedicated Clinical Coordinator with over 20 years of experience as a Certified Medical Assistant. Experience in patient education, clinical support, patient flow coordination, clinical staff management, and quality control as well as many other areas in clinical health care.
Skilled in training new staff and ensuring compliance with safety standards, fostering a positive patient experience and patient care.
Vaccine coordinator ensuring proper administration of vaccines, as well as proper storage and handling, inventory, and documentation.
Eagle Excellence Mentor.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
CommWell Health
Salemburg, NC
2023 - Current
- Triage patients, obtain labs & lab coverage as needed, perform x-rays.
- Assist with coordination of patient care to ensure efficient service delivery across departments.
- Monitor compliance with guidelines, standards, and policies ensuring adherence to quality.
- Train and mentor new clinical staff members for proper onboarding and orientation processes.
- Annual competencies for colleagues.
- Worked closely with clinic director to maintain a safe, clean and well-organized environment in which colleagues work and patients can receive care.
- Ensure compliance and best practices through oversight of clinical procedures, documentation, and staff training.
- Implement new organizational policies and educate staff on changes.
- Create weekly schedules for nurses, GSA's, lab staff, and x-ray staff, with focus on sick days and vacation time. Also working through staffing needs at sister clinics to ensure that all clinics are adequately staffed.
- Quality assurance procedures to maintain patient safety and satisfaction.
- Assess clinical policies and procedures for compliance with changing regulations, guidelines, and standards.
- Super-user during transition to Epic electronic health records and continue to support our new hires during orientation process and as needed thereafter.
- Order medical and pharmacy supplies and maintain check on inventory levels.
- Assisted in training new staff on clinical protocols and health information systems.
- Vaccine Coordinator. Ordering, inventory, documentation, etc.
- Laboratory Meeting Facilitator.
- X-Ray coverage, as well as ordering, maintaining x-ray results, and reconciling of invoices.
- Certified Medical Assistant
Certified Medical Assitant
CommWell Health
Salemburg, NC
09.2003 - Current
- Assist in patient intake processes, ensuring accurate data entry and verification.
- Support clinical staff with routine procedures, maintaining a sterile environment.
- Assist with communication between patients and healthcare providers to streamline care delivery.
- Educate patients on treatment plans and medication adherence for improved health outcomes.
- Train new staff on office protocols and patient care best practices.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Direct patients to exam rooms, field questions, and prepare for physician examinations.
- Call and fax pharmacies, insurance companies, and other offices to coordinate patient care and/or provide needed information.
- Provide compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assist physicians with various procedures, ensuring comfort and accuracy.
- Collect and document patient medical information such as blood pressure, weight, screenings, quality measures, chief complaint, etc.
- Assist with routine checks and diagnostic testing by collecting and processing specimens.
- Maintain medical supplies in sufficient stock by monitoring levels and submitting replenishment orders.
- Contribute to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in for appointment, and answering any questions they had about their visit or overall healthcare needs.
- Teaching patients about medications, procedures, and care plan instructions.
- Communicating clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepare and administer medications to patients.
- Direct patients to exam rooms, x-ray area, laboratory, or check in/out.
- Maintain effective communication between healthcare providers, facilitating timely treatment plans and decision making.
- Consistently maintain up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Educate patients by providing medication and diet information and clarifying physicians' orders, answering patient questions.
- Providing knowledgeable education on procedures, medications, and other physician instructions.
- Optimize inventory management, ordering supplies as needed while minimizing waste.
- Complete EKGs and other tests as ordered by provider.
- Prepare lab specimens for diagnostic evaluation.
- Orient and train new staff on proper procedures and policies.
- Equipment checks and controls.
- Report needs to appropriate departments, with detailed concerns, needs or problems.
Education
High School Diploma -
Hobbton High School
Newton GroveNo Degree - Substitute Teaching
Sampson Community College
Clinton, NCAssociate of Applied Science - Certified Medical Assistant
Johnston Community College
Smithfield, NC05-2004
Skills
- Staff scheduling
- Clinical leadership and supervision
- Clinical documentation
- Infection control
- Clinical instruction
- Direct patient care
- Clinical staff support
- Administrative assistance
- Computerized charting
- Critical thinking
- Patient flow coordination
- Patient education and counseling
- Decision-making
- Clinical staff management
- Certified in CPR/AED
- Epic systems
- Quality control
- Patient safety
- Vaccine Coordinator
Affiliations
Certification with AAMA
CPR
Vaccine Coordinator
Eagle Excellence Mentor
Certification
- American Association of Medical Assitants
Timeline
Certified Medical Assitant
CommWell Health
09.2003 - Current
Clinical Coordinator
CommWell Health
2023 - Current
High School Diploma -
Hobbton High School
No Degree - Substitute Teaching
Sampson Community College
Associate of Applied Science - Certified Medical Assistant
Johnston Community College