Laurel Campo
Scottsdale,AZ
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Dillard's, Inc. Expert in customer service and problem-solving, adept at fostering collaboration and implementing efficient solutions. Increased operational efficiency by identifying and rectifying workflow inefficiencies, demonstrating exceptional time management and teamwork skills.
Overview
14
14
years of professional experience
Work History
Sales Associate
Dillard's, Inc.
Chandler, AZ
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Barista Manager
Starbucks, Barista
Chandler, AZ
08.2022 - 03.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Office Manager
Campo's Coaches
Chandler, AZ
08.2010 - 08.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Completed title work for customers.
- Maintained and help clean the motor homes when deliveries were being held.
Selling Business Manager
Dillard's, Inc
Chandler, AZ
07.2014 - 11.2015
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Mentored the new hires and trained them on Dillard's policies along with learning the POS system.
- Put away stock and did the departments visual displays.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05.1995
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Dillard's, Inc.
03.2024 - Current
Barista Manager
Starbucks, Barista
08.2022 - 03.2023
Selling Business Manager
Dillard's, Inc
07.2014 - 11.2015
Office Manager
Campo's Coaches
08.2010 - 08.2022
High School Diploma -
Alhambra High School