Laurel Isaac
Boise,ID
Summary
Dynamic leader with proven expertise in schedule oversight and exceptional customer service, honed at McDonald's. Excelled in training and mentoring teams, enhancing operational efficiency, and adeptly handling customer complaints. Demonstrates a strong focus on achieving results and fostering a positive work environment. Skilled in cash handling and equipment troubleshooting, ensuring smooth operational flow.
Overview
33
33
years of professional experience
Work History
Shift Manager
Arby's
Boise, ID
08.2022 - Current
Department Manager
McDonald's
Boise , ID
06.2015 - 08.2022
- I was in charge of making the schedule for the team members.
- Making sure my employees were doing their job.
- Enforced safety rules and other policies to protect employees and minimize company liability.
Fun Services Team Member
Debrora messing
Long Beach
05.1992 - 11.1992
- I prepared orders for customers. I put up carnivals games
- I prepared flyers for the business.
- I also took down the games when the events were over
High School Cafeteria
David Star Jordan High school
Long Beach
08.1991 - 05.1992
- I got breakfast and lunch ready to be served. I worked there for my first period class and for lunch
- Oversaw food preparation, verifying procedural compliance with company guidelines.
Education
Associate of Arts - Liberal Studies
Long Beach City College
Long Beach, CA09-2002
High School Diploma -
David Star Jordan High School
Long Beach, CA05-1992
Skills
- Schedule oversight
- Cash handling
- Customer service focus
- Payment processing
- Equipment troubleshooting
- Training and mentoring
- Delegating work
- Mentoring and coaching
- Opening and closing procedures
- Handling customer complaints
Timeline
Shift Manager
Arby's
08.2022 - Current
Department Manager
McDonald's
06.2015 - 08.2022
Fun Services Team Member
Debrora messing
05.1992 - 11.1992
High School Cafeteria
David Star Jordan High school
08.1991 - 05.1992
Associate of Arts - Liberal Studies
Long Beach City College
High School Diploma -
David Star Jordan High School
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