Laurel Queen
Berkley,MI
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Ulta Beauty Inc.
03.2022 - 03.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Restaurant Hostess
Bobcat Bonnies
02.2021 - 03.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Hostess
Crispellis
04.2020 - 02.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Schoolcraft College
Livonia, MISkills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Honest and Hard working
- Positive Attitude
- Flexible Schedule
Certification
- Licensed [Job Title] - [Timeframe]
I earned my license for cosmetology during my highschool junior and senior years. After i graduated i passed both tests and went on to study management and business in college.
Timeline
Cashier Team Lead
Ulta Beauty Inc.
03.2022 - 03.2024
Restaurant Hostess
Bobcat Bonnies
02.2021 - 03.2022
Restaurant Hostess
Crispellis
04.2020 - 02.2021
Schoolcraft College