Laurellynne Cox
Minneapolis,MN
Summary
Dynamic Salon Manager at European Wax Center with a proven ability to drive revenue growth through innovative marketing strategies and exceptional customer service. Expertise in staff management and conflict resolution has led to consistently exceeding sales targets while cultivating a positive team environment. Committed to enhancing client satisfaction and operational efficiency, contributing to overall business success.
Overview
7
7
years of professional experience
Work History
Salon Manager
European Wax Center
Coon Rapids, MN
08.2020 - Current
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Initiated marketing campaigns to drive more traffic into the salon.
- Ensured compliance with state regulations regarding cosmetology practices.
- Created monthly reports that tracked progress towards goals set by ownership.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Organized promotional events to attract new customers and increase sales.
- Oversaw inventory control for retail products and supplies.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Mobile Expert
T-Mobile
Maplewood, MN
08.2019 - 06.2021
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Described merchandise and explained use, operation and care.
Guest Services Receptionist
European Wax Center
Coon Rapids, MN
03.2018 - 05.2020
- Maintained up-to-date knowledge of Salon services, amenities, rates, special packages and promotions.
- Maintained accurate records of guest accounts using property management system.
- Handled emergency situations calmly while adhering to safety guidelines set forth by the organization.
- Greeted guests upon arrival, confirmed reservations and provided information about the hotel and local area.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
High School Diploma -
Anoka High School
Anoka, MN06-2016
Some College (No Degree) -
Capella Education
Minneapolis, MNSkills
- Staff management
- Customer service
- Inventory control
- Sales reporting
- Marketing campaigns
- Regulatory compliance
- Conflict resolution
- Employee training
- Team building
- Appointment scheduling
- Upselling techniques
- Promotional events
- Revenue growth
- Problem resolving
- Health and safety regulations
- Supply management
- Client satisfaction
- Decision-making skills
- Communication skills
Timeline
Salon Manager
European Wax Center
08.2020 - Current
Mobile Expert
T-Mobile
08.2019 - 06.2021
Guest Services Receptionist
European Wax Center
03.2018 - 05.2020
High School Diploma -
Anoka High School
Some College (No Degree) -
Capella Education