Lauren Aragon
El Paso,TX
Summary
Experienced in customer service, seeking a position to apply well-honed skills in communication, conflict resolution, and teamwork. Goal is to contribute to enhancing the customer experience and supporting the objectives of a forward-thinking organization.
Overview
10
10
years of professional experience
Work History
Service Supervisor
Albertsons
El Paso, TX
11.2024 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
team member
wash and dry laundromat
06.2023 - Current
- Assisted customers with laundry operations, answered questions, and provided support for machine usage
- Maintained cleanliness and organization of the laundromat, including machines, floors, and common areas
- Processed transactions, managed the cash register, and handled cash and credit payments accurately
- Resolved customer issues and complaints in a professional manner to ensure customer satisfaction
- Assisted with sorting, folding, and organizing laundry as needed, especially in facilities offering laundry services
Assistant
EPCC Financial aid
06.2018 - 06.2019
- Assist in reviewing and processing student financial aid applications and supporting documents
- Enter and update financial aid data into computer systems and ensure accuracy
- Provide assistance to students and parents with inquiries about financial aid, including eligibility and application status
team member
whataburger
08.2018 - 02.2019
- Provided excellent service by greeting customers, taking orders, and addressing any inquiries or concerns promptly
- Operated the cash register, processed transactions accurately, and handled cash and credit payments
- Worked collaboratively with team members to ensure smooth operations and timely service during peak hours
- Efficiently managed drive-thru orders, ensuring quick service and accurate order fulfillment
hostess
Z Bar and Grill
02.2015 - 07.2018
- Warmly greeted and seated guests, providing a positive first impression and ensuring a smooth arrival experience
- Assigned tables to guests based on their preferences and the restaurant's seating plan, ensuring efficient use of available seating
- Coordinated with servers, kitchen staff, and management to communicate guest needs and special requests
Assistant
Fyveich banners and stickers
01.2018 - 03.2018
- Prepared digital files for printing, including formatting, resizing, and ensuring file compatibility with printing equipment
- Managed multiple projects simultaneously, meeting deadlines and ensuring customer satisfaction
- Prepared and packaged finished products for delivery or pickup, ensuring accurate labeling and secure packaging
Education
High school Diploma -
Austin high school
Assosiates - Medical Assistant
Pima Medical Institute
El Paso, TX12.2024
Skills
- Complaint handling
- Service order flow
- Task delegation
- Emotional intelligence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Supervisor
Albertsons
11.2024 - Current
team member
wash and dry laundromat
06.2023 - Current
team member
whataburger
08.2018 - 02.2019
Assistant
EPCC Financial aid
06.2018 - 06.2019
Assistant
Fyveich banners and stickers
01.2018 - 03.2018
hostess
Z Bar and Grill
02.2015 - 07.2018
High school Diploma -
Austin high school
Assosiates - Medical Assistant
Pima Medical Institute