Lauren Ausmus
Blossom,TX
Summary
Hardworking and passionate Social Worker with strong organizational skills. Dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in healthcare and leadership. Respectful and compassionate professional offering 6-year background serving community by providing guidance for clients in need.
Overview
7
7
years of professional experience
Work History
Non-Profit Director
Non-Profit Agency
2017.12 - Current
- Enhanced donor relations by developing and implementing comprehensive fundraising strategies and marketing materials.
- Collaborated with community organizations on joint initiatives, maximizing impact through shared resources and expertise.
- Completed grant applications, managed financial budget, and allocated resources.
- Streamlined operational processes for increased efficiency in grant management and financial reporting.
Hospice Administrator
Summit Hospice
2019.07 - 2023.07
- Managed daily operations of all clinical and administrative staff to ensure patient care was compliant, effective, and compassionate.
- Coordinated and performed all office functions, including patient billing and staff payroll. Billing included monthly Medicare, Medicaid, and private insurance entries.
- Developed, reviewed, revised, and implemented policies and procedures in compliance with local, state, federal, and accreditation regulations.
- Implemented and supported the agency Performance Improvement Program (PIP) plan by evaluating agency services and personnel performance using measurable outcomes, objectives, data collection and analysis, and summary report procedures.
- Monitored and evaluated the agency’s performance, services, and programs, and developed fiscal, marketing, and strategic plans with measurable goals and objectives.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization. Completed state and federal contracts with Medicare, Medicaid, and private insurance entities.
- Managed conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.
- Reviewed and coordinated daily referrals, admissions, discharges, transfers, deaths, and revocations.
- Coordinated care with the interdisciplinary team, patient/family, and referring agency.
Hospice Social Worker
Summit Hospice
2017.12 - 2023.07
- Improved patient care by conducting comprehensive psychosocial assessments and developing individualized care plans.
- Enhanced patient and family understanding of hospice services by providing thorough education and resources.
- Facilitated effective communication between patients, families, and interdisciplinary team members to ensure a seamless hospice experience.
- Conducted visits in homes, hospitals, and nursing facilities to provide supportive services.
- Provided crisis intervention services for patients and families experiencing acute emotional distress during the end-of-life process.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Increased awareness of available hospice services within the community through targeted outreach initiatives and educational presentations.
- Served as a liaison between hospices and external agencies such as hospitals or nursing homes to facilitate efficient patient transitions into hospice care.
- Coordinated patient discharge planning and follow-up care.
- Resolved client complaints and conflicts by communicating empathetically and fostering open communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bereavement Coordinator
Summit Hospice
2017.06 - 2023.07
- Coordinated the delivery of compassionate bereavement services to ensure timely and appropriate services were provided to the patient and their family/caregivers.
- Facilitated individual and group grief counseling sessions.
- Completed initial and ongoing comprehensive assessments and documented tailored interventions to meet individual needs for optimal healing and recovery.
- Established strong relationships with community organizations to broaden available resources for grieving families, including a sponsored group open to all community members which established free bereavement support not offered before.
- Provided ongoing training for staff and volunteers in grief sensitivity.
- Created and coordinated special events such as remembrance ceremonies and holiday events to offer support and honor deceased loved ones.
Education
Master of Social Work -
Texas A&M University - Commerce
Commerce, TX05.2019
Bachelor of Social Work -
Texas A&M University - Commerce
Commerce, TX12.2017
Skills
- Case management
- Critical thinking
- Active listening
- Knowledge of Medical and Psychiatric Terminology
- Fundraising Expertise
- Quality Assurance
- Conflict Resolution
- Customer Service
- Team Leadership
- Regulatory Compliance
- Ethical decision-making
- Team collaboration
Timeline
Hospice Administrator
Summit Hospice
2019.07 - 2023.07
Non-Profit Director
Non-Profit Agency
2017.12 - Current
Hospice Social Worker
Summit Hospice
2017.12 - 2023.07
Bereavement Coordinator
Summit Hospice
2017.06 - 2023.07
Master of Social Work -
Texas A&M University - Commerce
Bachelor of Social Work -
Texas A&M University - Commerce
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