Lauren Benjamin
Ashton,MD
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining operations at SCA Health. Skilled in HIPAA compliance and customer service, adept at improving patient care coordination and reducing billing errors. Demonstrates critical thinking and a caring approach, significantly contributing to efficient healthcare delivery and patient trust.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
SCA Health
2022.08 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Medical Assistant
Silver Spring Eye
2019.08 - 2021.08
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Verified patient insurance coverage and collected required co-payments.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Patient Care Coordinator
First Sight Vision Care
2014.06 - 2019.08
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Education
Continuing Education Certification - Medical Assisting
Towson University
Baltimore, MD07.2022
Associate of Applied Science - Surgical Technology
James Rumsey Technical Institute
Martinsburg, WV10.2016
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Insurance Verification
- Patient Care Coordination
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical Terminology
- Patient Education
- Follow-up care
- Filing and Recordkeeping
- Claims Processing
- Database coordination
- Medical Data Collection
- Administrative supervision
- Switchboard Operation
- Administrative and Office Support
- Reliability and Dedication
- Caring and Empathetic
- Insurance verifying
Timeline
Patient Care Coordinator
SCA Health
2022.08 - Current
Medical Assistant
Silver Spring Eye
2019.08 - 2021.08
Patient Care Coordinator
First Sight Vision Care
2014.06 - 2019.08
Continuing Education Certification - Medical Assisting
Towson University
Associate of Applied Science - Surgical Technology
James Rumsey Technical Institute