Lauren Bernhard Toledo
Houston,TX
Summary
Client-focused professional with 5+ years in project coordination and technical support. Demonstrated success in managing customer communications and resolving issues to enhance operational efficiency. Strong analytical skills combined with expertise in engineering compliance and process improvement.
Overview
4
4
years of professional experience
Work History
Sales Engineer
retailcloud
Concord, California
05.2025 - Current
- Defined technical requirements and conducted customized product demos, achieving 30% increase in deal conversions.
- Developed targeted proposals addressing client pain points, improving close rates and strengthening partnerships.
- Delivered onboarding and support services, cutting churn by 50% and boosting customer satisfaction.
- Collaborated with product and engineering teams to customize solutions based on client needs.
- Drove lead generation and pipeline growth by 70% through strategic outreach and networking efforts.
- Provided market insights and performance reports to inform sales strategies and go-to-market initiatives.
Business Developer
KwickPOS
Houston, TX
01.2024 - 05.2025
- Conducted market research and competitor analysis, boosting lead generation by 30% and client acquisition by 25%.
- Managed a pipeline of over 100 accounts, consistently exceeding sales targets and increasing revenue by 25%.
- Cultivated relationships with enterprise stakeholders, enhancing retention and customer satisfaction.
- Collaborated with sales and marketing teams on tailored proposals and product demonstrations, securing high-value deals.
Office Manager & Geotechnical Engineering Assistant
U.S South Engineering & Testing Lab.
Miami, FL
04.2021 - 12.2023
- Streamlined administrative tasks and multi-line communications to boost office efficiency.
- Scheduled 15 field technicians, enhancing project efficiency by 75% for geotechnical and environmental jobs.
- Maintained relationships with over 100 clients and agencies as primary contact for statewide projects.
- Prepared detailed inspection reports for concrete and soil borings to ensure compliance with industry standards.
- Managed accounts payable/receivable and invoicing processes, reducing unpaid balances by 60%.
- Liaised with city and regional agencies to ensure adherence to codes and regulations.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT08-2025
Skills
- Customer support and relationship management
- Technical troubleshooting
- Knowledge base development
- Communication and collaboration
- Time and priority management
- Proficient in Airtable, Zendesk, Intercom, Slack, Google Workspace, Microsoft Office, JIRA
- Project coordination
- Customer-centric problem solving
Affiliations
- Volunteer, Houston Humane Society
- Founder, Knuckles & Kindness – Built an online Discord and Reddit community from 0 to 300+ members, supporting young professionals in tech sales through peer mentorship, career resources, and moderated discussions
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Sales Engineer
retailcloud
05.2025 - Current
Business Developer
KwickPOS
01.2024 - 05.2025
Office Manager & Geotechnical Engineering Assistant
U.S South Engineering & Testing Lab.
04.2021 - 12.2023
Bachelor of Science - Business Management
Western Governors University