Lauren Bobb
Ovid,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Ovid Elsie Area Schools
05.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Assistant Dance Instructor
Spirit Expressions Studio Of Dance
09.2014 - Current
- Enhanced student performance by developing engaging dance routines and activities.
- Assisted lead instructor in choreographing dances for recitals, resulting in polished performances.
- Improved student technique by providing personalized feedback and one-on-one coaching sessions.
- Increased class attendance with a welcoming and supportive learning environment.
Assistant Teacher
Marauder Kids Learning Zone
06.2023 - 07.2023
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Contact Center Specialist
Journey Federal Credit Union
07.2020 - 02.2022
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Streamlined contact center operations for increased efficiency through process improvements and automation.
- Reduced average call handling time with efficient problem-solving and clear communication skills.
- Achieved high customer satisfaction ratings, effectively addressing concerns and providing appropriate solutions.
- Collaborated with team members to share best practices, optimizing overall contact center performance.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Maintained accurate records of customer interactions, documenting details of inquiries, complaints, or comments as well as actions taken.
Bank Teller
Journey Federal Credit Union
11.2017 - 06.2020
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Education
Marketing
Lansing Community College
Lansing, MIHigh School Diploma -
Ovid-Elsie High School
Elsie, MI06.2016
Skills
- Letter Preparation
- Presentation Design
- Spreadsheet Management
- Clerical Support
- Meeting Planning
- Appointment Scheduling
- Office Administration
- Calendar Management
- Data Entry
- Excel Spreadsheets
- Report Analysis
- Customer Service
References
References available upon request.
Timeline
Assistant Teacher
Marauder Kids Learning Zone
06.2023 - 07.2023
Administrative Assistant
Ovid Elsie Area Schools
05.2022 - Current
Contact Center Specialist
Journey Federal Credit Union
07.2020 - 02.2022
Bank Teller
Journey Federal Credit Union
11.2017 - 06.2020
Assistant Dance Instructor
Spirit Expressions Studio Of Dance
09.2014 - Current
Marketing
Lansing Community College
High School Diploma -
Ovid-Elsie High School
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