Lauren Boswell
Kalamazoo
Work Preference
Summary
Detail-oriented medical receptionist with proven expertise in appointment scheduling, insurance verification, and effective patient communication. Demonstrated commitment to enhancing patient satisfaction and ensuring compliance with healthcare regulations. Skilled in managing high-volume patient interactions while maintaining accuracy and efficiency.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Beacon Heart Institute
Kalamazoo
10.2022 - Current
- Scheduled patient appointments and managed calendars for several healthcare providers efficiently.
- Verified insurance details and updated medical records to ensure accuracy and compliance.
- Coordinated communication between patients and medical staff to enhance workflow and patient satisfaction.
- Assisted patients in completing necessary forms accurately in a healthcare setting. and provided service information.
- Processed payments and managed billing inquiries to facilitate timely transactions and patient understanding.
Care Coordinator
Ascension Hospital
Kalamazoo
03.2020 - 10.2022
- Streamlined coordination of surgeon and medical staff availability to improve scheduling effectiveness.
- Maintained clear communication between nursing staff and medical personnel for timely post-op assignments.
- Organized patient records with precision to ensure accuracy and accessibility of information.
Medical Receptionist
Ascension Hospital
Kalamazoo
09.2017 - 03.2020
- Assigned incoming patients to rooms based on acuity and nurse availability for prompt care.
- Coordinated with charge nurse to verify incoming patients met unit care specifications.
- Organized patient transportation between medical units to ensure seamless movement.
- Communicated with housekeeping staff to arrange timely discharges of patients.
- Welcomed visitors warmly and directed them to appropriate rooms.
- Ordered office supplies and maintained stocked shelves for efficient operations.
Certified Nursing Assistant
Ascension Hospital
Kalamazoo
01.2014 - 09.2017
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients and staff.
- Documented patient information accurately in electronic health records.
- Supported patients during rehabilitation exercises as directed by therapists.
- Answered call lights promptly and responded to patient needs accordingly.
Food Service Worker
Borgess Medical Center
Kalamazoo
01.2011 - 01.2014
- Ensured compliance with safety protocols for food handling and sanitation practices.
- Delivered exceptional customer service to patients and staff during meal times.
- Executed opening and closing duties, including setup of workstations with required supplies.
- Operated dishwashing machines safely and efficiently to maintain cleanliness.
Education
Some College (No Degree) - Liberal Arts
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Appointment scheduling
- Insurance verification
- Medical record management
- Patient intake procedures
- Patient communication
- Billing procedures
- Healthcare compliance
Timeline
Medical Receptionist
Beacon Heart Institute
10.2022 - Current
Care Coordinator
Ascension Hospital
03.2020 - 10.2022
Medical Receptionist
Ascension Hospital
09.2017 - 03.2020
Certified Nursing Assistant
Ascension Hospital
01.2014 - 09.2017
Food Service Worker
Borgess Medical Center
01.2011 - 01.2014
Some College (No Degree) - Liberal Arts
Kalamazoo Valley Community College