Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Brewer

Addison,TX

Summary

Dynamic optical professional with a proven track record at Vision Veritas, excelling in customer service and optical dispensing. Skilled in insurance verification and frame selection, I consistently achieved sales goals while ensuring patient satisfaction through personalized eyewear solutions. Committed to enhancing the customer experience with attentive service and expert knowledge.

Overview

10
10
years of professional experience

Work History

Optician

Vision Veritas
12.2021 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

Optical Sales Associate

Target Optical
06.2017 - 12.2021
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Streamlined daily operations by effectively coordinating tasks among team members during busy periods.
  • Processed insurance claims accurately and promptly, minimizing wait times for customers.
  • Educated customers on proper lens care practices to prolong the life of their eyewear investments.
  • Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.

Optical Sales Associate

LensCrafters
05.2015 - 01.2017
  • Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.
  • Coordinated timely processing of special orders for unique frames or customized lenses.
  • Achieved sales goals by utilizing strong communication skills and understanding of customer needs.

Education

Journalism

Indiana University, Bloomington
Bloomington, IN

High School Diploma -

Fishers High School
Fishers, IN
05-2011

Skills

  • Customer service
  • Insurance verification
  • Computer skills
  • Optical dispensing
  • Adjusting eyewear
  • Frame selection
  • Supply management
  • Eyewear brands
  • Polishing eyewear

Timeline

Optician

Vision Veritas
12.2021 - Current

Optical Sales Associate

Target Optical
06.2017 - 12.2021

Optical Sales Associate

LensCrafters
05.2015 - 01.2017

Journalism

Indiana University, Bloomington

High School Diploma -

Fishers High School

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