LAUREN BROUSSARD
San Juan Capistrano,CA
Summary
Dedicated and hardworking with strong customer service and communication skills developed through fast-paced restaurant experience. Known for being reliable, adaptable, and able to stay calm under pressure while providing excellent guest experiences. Brings a positive attitude, strong work ethic, attention to detail, and the ability to work efficiently both independently and as part of a team.
Overview
6
6
years of professional experience
Work History
Server
Coastal Kitchen
Dana Point, CA
05.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed accurate order processing using point-of-sale system to maintain operational efficiency.
- Trained and mentored new staff on menu knowledge and service standards to enhance team performance.
- Developed strong product knowledge by guiding guests through wine, beer, and cocktail selections while ensuring responsible alcohol service.
Server
Buffalo Wild Wings
Flagstaff, AZ
05.2024 - 05.2025
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server Assistant
Karma Sushi
Flagstaff
01.2024 - 05.2024
- Assist servers in delivering food and beverages, ensuring timely service and customer satisfaction.
- Maintain cleanliness and organization of dining areas, contributing to a pleasant dining experience.
- Support team in managing high-volume periods, enhancing overall efficiency and guest satisfaction.
- Efficiently support server team, ensuring rapid and accurate order management and customer satisfaction.
Server
Pine Canyon
Flagstaff, AZ
07.2023 - 12.2023
- Responded to ad hoc cleaning duties at end of shift.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages promptly with focused attention to customer needs.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Bueno Bueno
San Juan Capistrano, CA
05.2022 - 08.2022
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked food before serving it to customers.
Server
California Pizza Kitchen
Mission Viejo, CA
04.2020 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Psychology
Northern Arizona University
Flagstaff, AZ05.2025
Skills
- Strong work ethic
- Guest engagement
- Memory retention
- Exceptional customer service
- High volume dining
- Sales expertise
- Positive and professional
Timeline
Server
Coastal Kitchen
05.2025 - Current
Server
Buffalo Wild Wings
05.2024 - 05.2025
Server Assistant
Karma Sushi
01.2024 - 05.2024
Server
Pine Canyon
07.2023 - 12.2023
Server
Bueno Bueno
05.2022 - 08.2022
Server
California Pizza Kitchen
04.2020 - 07.2021
Psychology
Northern Arizona University