Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Lauren Brown

West Palm Beach,FL

Summary

Skilled Service Experience Representative with a background in delivering high-quality customer support and service. Possess strong communication skills, ability to resolve complex issues, and commitment to improving customer satisfaction levels. Known for fostering positive relationships with customers while consistently achieving individual performance goals. Empathetic Service Experience Representative known for high productivity and efficient task completion. Skilled in customer relationship management, conflict resolution, and effective communication. Excel at active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Service Experience Representative

Nordstrom Rack
West Palm Beach, FL
11.2024 - Current
  • Provided customer service and support to clients in a timely manner.
  • Assisted customers with inquiries, troubleshooting issues, and resolving complaints.
  • Processed orders for products and services accurately and efficiently.
  • Resolved customer disputes by providing solutions that met their needs.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Identified areas of improvement in customer service processes and procedures.

Material Handler

Amazon
Windsor, CT
04.2023 - 08.2023
  • Received and distributed incoming materials to designated areas.
  • Inspected materials for any damages or defects upon receipt.
  • Maintained accurate inventory records of all received items.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.
  • Loaded and unloaded trucks with appropriate material handling equipment.

Education

GED -

Adult Education Center
10-2021

Skills

  • Microsoft office
  • Store maintenance
  • Warehousing functions
  • Professional phone voice
  • Quality control
  • Shipping procedures
  • Sales expertise

Affiliations

  • Reading
  • Swimming
  • Crocheting

Languages

English
Professional
Arabic
Elementary

Timeline

Service Experience Representative

Nordstrom Rack
11.2024 - Current

Material Handler

Amazon
04.2023 - 08.2023

GED -

Adult Education Center
Lauren Brown