Lauren Cabaron
Lawndale,CA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 9 years of performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Business Office Manager
Lakewood Park Manor
Downey, CA
02.2025 - Current
- Maintained resident files including physician reports, care plans, tb clearances and reappraisals
- Oversaw scheduling and payroll systems .
- Developed and implemented operational policies to improve office efficiency.
- Mentored staff in best practices for customer service and administrative tasks.
- Managed ALW resident admissions and coordinated with care agencies and Medi-Cal case managers
- Restored Medi-Cal eligibility and removed SOC
- Prepared documentation for state audits and licensing visits,
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally..
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Activity Director / Social Services
Lakewood Park Manor
Downey, CA
07.2022 - 02.2025
- Coordinated and scheduled daily activities, ensuring optimal participation and enjoyment.
- Assessed resident feedback to refine program offerings, improving overall satisfaction levels.
- Managed budget allocations for activities, optimizing resource utilization across programs..
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed strong relationships with residents and their families, fostering a supportive community en.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Performed assessments on activity programs to determine what specific activities were suitable..
- Scheduled resident's transportation through insurance and maintained active PCS form
- Assisted in admission agreement and appraisal during admission
- Conducted tours and verified income for potential residents.
Director of Marketing and Admissions
Norwalk Retirement Villa (Savant of Norwalk)
Norwalk, CA
10.2021 - 07.2022
- Developed and implemented targeted marketing strategies to enhance resident engagement and community awareness
- Resident assessments and pre-admisson evaluation.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Census development and occupancy growth.
- Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
- Hospital & skilled nursing facility discharge planning.
- Financial screening and documentation
Assistant Administrator
Bella Mia Chateau
Fountain Valley
07.2017 - 02.2020
- Coordinated administrative tasks to ensure efficient office operations and support management activities.
- Assisted in scheduling meetings, managing calendars, and organizing travel arrangements for staff members.
- Provided administrative support for daily operations, streamlining processes to enhance productivity across departments.
- Collaborated with vendors to negotiate service agreements, fostering strong relationships and cost-effective solutions.
- Developed training materials for new staff, facilitating onboarding processes to ensure consistency in service delivery.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices and established regulatory standards.
- Generated reports detailing findings and recommendations.
Education
No Degree -
El Camino College
Torrance, CAHigh School Diploma -
North High School
Torrance, CA06.2013
Skills
- Office administration
- Admission & reassessment process
- Experience with DPSS, Health-Net, LA Care
- Care coordination
- Business operations management
- Title 22 Regulations
- Experience using softwares such as, Yardi, PCC, Patient Pay, August Health, UKG, Rippling, Excel, and Microsoft Word
- Building and remaining census
- ALW program experience
- Medi-cal billing knowledge
- Private pay management
Timeline
Business Office Manager
Lakewood Park Manor
02.2025 - Current
Activity Director / Social Services
Lakewood Park Manor
07.2022 - 02.2025
Director of Marketing and Admissions
Norwalk Retirement Villa (Savant of Norwalk)
10.2021 - 07.2022
Assistant Administrator
Bella Mia Chateau
07.2017 - 02.2020
No Degree -
El Camino College
High School Diploma -
North High School