Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lauren Carrasco

Vero Beach,FL

Summary

At Pubbelly Sushi, excelled in a high-volume dining environment by leveraging exceptional customer service and upselling techniques, resulting in enhanced guest satisfaction and sales. Demonstrated adaptability and a strong work ethic, skillfully managing multiple tasks to ensure seamless service. Achieved notable improvements in efficiency and customer rapport, embodying professionalism and a keen ability to handle pressure. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server

Pubbelly Sushi
Miami, FL
04.2019 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

Computer Technician

Pablo De La Torriente Brau
Havana, Cuba
07.2007

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • High-volume dining
  • Sales Techniques
  • Suggestive Selling
  • Allergy awareness
  • Food sales and promotion
  • Food and beverage pairings
  • Warm and Friendly
  • Adaptable and Flexible
  • Cool Under Pressure
  • Ability to Lift 30 Pounds
  • Upselling

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Server

Pubbelly Sushi
04.2019 - 06.2024

Computer Technician

Pablo De La Torriente Brau
Lauren Carrasco