Lauren Carter
Fort Oglethorpe,GA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in scheduling, medical record organization, and front desk management. Offers successful career history comprising more than 3 years. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Pro Associate
The Home Depot Inc
Fort Oglethorpe, GA
11.2020 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Medical Scribe
Nephrology Associates
Chattanooga, TN
05.2019 - 11.2020
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
Medical Clerical Assistant
Chattanooga Imaging East
Chattanooga, TN
01.2018 - 09.2019
- Optimized waiting room experience for patients by maintaining a clean, comfortable environment stocked with relevant reading materials.
- Facilitated seamless coordination between departments through effective interdepartmental communication skills.
- Improved patient experience by efficiently managing appointments and scheduling in a timely manner.
- Supported clinical staff with preparing examination rooms, ensuring cleanliness and proper setup for each appointment.
- Expedited claim processing by submitting accurate insurance billing information in a timely fashion.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Assisted with patient intake procedures, ensuring thorough collection of medical history and insurance information.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
Associate In Dental Hygiene - Currently Enrolled - Dental Hygiene
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Ringgold High School
Ringgold, GA05.2017
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Complex Problem-Solving
- Courteous and Professional
- Work Planning and Prioritization
- MS Office
- Data Entry
- Order Fulfillment
- Record and File Management
- Patient Evaluation
- Triaging
Timeline
Pro Associate
The Home Depot Inc
11.2020 - Current
Medical Scribe
Nephrology Associates
05.2019 - 11.2020
Medical Clerical Assistant
Chattanooga Imaging East
01.2018 - 09.2019
Associate In Dental Hygiene - Currently Enrolled - Dental Hygiene
Chattanooga State Community College
High School Diploma -
Ringgold High School