Lauren Cloutier
Louisville,KY
Summary
Dynamic and dedicated professional with experience at Norton Brownsboro Hospital, excelling in patient care and advocacy. Proven ability to enhance patient satisfaction through compassionate support and clinical skills, including blood draw and sample collection. Strong work ethic and effective time management ensure optimal care delivery in fast-paced environments.
Dedicated nursing student currently working towards Associates in Nursing Degree interested in Cardiac Telemetry Unit. Solid understanding of role of nurses in interdisciplinary environments. Excellent clinical and people skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Roosters Wings
Louisville, KY
06.2015 - 11.2023
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Trained new staff on menu items, service protocols, and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Resolved customer complaints swiftly, fostering positive relationships and loyalty.
- Handled cash transactions and processed payments accurately, maintaining financial integrity.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Patient Care Technician
Norton Brownsboro Hospital
Louisville, KY
03.2022 - 04.2022
- Assisted nursing staff with daily patient care tasks, enhancing overall patient comfort and satisfaction.
- Monitored vital signs and reported changes to medical team, ensuring prompt attention to patient needs.
- Responded promptly to patient calls and requests, fostering trust and improving communication channels.
- Documented patient interactions and observations in electronic health records for continuity of care.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained cleanliness and organization of patient areas, promoting a safe healthcare environment.
Education
Associate of Science - LPN
Galen College of Nursing
Louisville, KY04.2026
Associate of Arts - Certified Nursing Assistant
Jefferson Community And Technical College
Louisville, KY07.2021
Skills
- Strong work ethic
- Time management
- Basic life support
- Blood draw and sample collection
- Immunizations and vaccinations
- Patient and family advocacy
- Emotional support
- Clinical judgment
- Activities of daily living adls
- Catheter care
- Certified in CPR/AED
- Medication and IV administration
Certification
- CNA - Certified Nurse Assistant
- Certified BLS through AHA
Timeline
Patient Care Technician
Norton Brownsboro Hospital
03.2022 - 04.2022
Server
Roosters Wings
06.2015 - 11.2023
Associate of Science - LPN
Galen College of Nursing
Associate of Arts - Certified Nursing Assistant
Jefferson Community And Technical College