Lauren Curtis
Atlanta,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Medical Administrative Secretary
Flexstaff
New York, NY
01.2022 - Current
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated referrals through insurance and other medical specialists and recorded details in corresponding patient charts.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Enhanced office productivity by handling high volume of callers per day.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
Administrative Assistant /Test Monitor
Department Of Citywide Administrative Services
Queens, NY
11.2019 - 09.2022
- Handled client correspondence and tracked records to foster office efficiency.
- Created detailed expense reports and requests for capital expenditures.
- Scheduled office meetings and client appointments for staff teams.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Observed candidates while testing to ensure secure testing environment.
- Executed record filing system to improve document organization and management.
- Coached new employees on administrative procedures, company policies and performance standards.
Lead Teacher
Kids Campus
Lynbrook, NY
02.2019 - 11.2019
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Lead Transportation Security Officer
Transportation Security Administration, TSA
New York, NY
01.2011 - 01.2018
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Authenticated boarding passes, identification and passports to prevent fraudulent travel.
Education
Associate of Arts - Education
Nassau Community College
Garden City, NY08.2011
Skills
- Process optimization
- Meeting minutes
- Spreadsheet management
- Office administration
Timeline
Medical Administrative Secretary
Flexstaff
01.2022 - Current
Administrative Assistant /Test Monitor
Department Of Citywide Administrative Services
11.2019 - 09.2022
Lead Teacher
Kids Campus
02.2019 - 11.2019
Lead Transportation Security Officer
Transportation Security Administration, TSA
01.2011 - 01.2018
Associate of Arts - Education
Nassau Community College
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