Lauren Dale
Fort Worth,TX
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Dedicated office representative and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Server
Eagles Nest
09.2016 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Served high customer volumes during special events, nights, and weekends.
Office Representative
State Farm
07.2022 - 01.2023
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - High School Teaching
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Azle High School
Azle, TX06.2017
Skills
- Order Accuracy
- Suggestive Selling
- High-Volume Dining
- Cash Handling
- Food Sales and Promotion
- Menu Item Recommendation
- Customer Support Needs Assessment
- Front Office Operations
- Customer Referrals
coaching youth wrestling
I enjoy helping young kids learn how to work hard and dedicate themselves to learn good work ethic and morals early on in life.
Timeline
Office Representative
State Farm
07.2022 - 01.2023
Server
Eagles Nest
09.2016 - 07.2023
No Degree - High School Teaching
Tarrant County College District
High School Diploma -
Azle High School
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