Lauren Daniels
Winter Garden,FL
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Bar Italia
03.2023 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Server
Bar Italia
03.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Winter Park High School
Winter Park, FL05.2023
Skills
- High-Volume Dining
- Reservation Coordination
- Social Perceptiveness
- Greeting Guests
- Order Delivery Practices
- Safe Food Handling
- Table Bussing
- Beverage Preparation (Bottle Service)
Age
18
Extra Skills and Hobbies
- Experience using OpenTable
- Trained in film/television (John Casablancas)
- Modeling (MTM)
- Danced competitively for 5 years
- Photography
- Drivers License
- Camp counselor experience
- Experience with animals
Timeline
Restaurant Hostess
Bar Italia
03.2023 - Current
Server
Bar Italia
03.2023 - Current
High School Diploma -
Winter Park High School
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