Lauren DeMasters
243 White Rd,NY
Summary
Dynamic travel agent with a proven track record at ET Family Travel, excelling in itinerary creation and customer service. Expert in destination research and travel documentation, I have successfully organized memorable trips while ensuring client satisfaction. My strong organizational skills and attention to detail have consistently led to positive travel experiences for clients.
Overview
19
19
years of professional experience
Work History
Travel Agent
ET Family Travel
Garden City , NY
10.2019 - Current
- Assisted customers in selecting the best possible package with the least expense.
- Prepared customized itineraries based on customer needs and preferences.
- Conducted research on new destinations and attractions which may be attractive to potential travelers.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Processed payments from clients via cash or credit cards.
- Planned special events such as honeymoons or destination weddings.
Stay at Home Mom
Self-employed
Mineola, NY
05.2012 - Current
- Managed household responsibilities and developed exceptional organizational and time management skills
- Has been Vice President of Events for the P.T.A for multiple schools working closely with team members to achieve objectives for the school
- Managed household errands and other essential duties.
Physician Referral Specialist
Memorial Sloan Kettering Hospital Center
New York, NY
06.2006 - 05.2012
- Answered phones, scheduled appointments, managed incoming and outgoing mail.
- Transcribed dictated orders from physicians into the electronic health record system.
- Reviewed patient charts for accuracy of data entry into EHR system.
- Communicated effectively with staff members, colleagues and other healthcare providers.
- Maintained accurate and thorough patient charts in accordance with legal and clinical standards.
Education
Master of Arts - Healthcare Administration
University of Phoenix
Phoenix, AZ05-2014
Bachelor of Arts - Psychology
Queens College
Flushing, NY06-2006
Skills
- Travel planning
- Itinerary creation
- Destination research
- Customer service
- Travel documentation
- Payment processing
Affiliations
- 10 years of experience volunteering on school boards as Vice President of Events and Membership
- Managing Girl Scout cookie orders for 8 years
- Parent Coordinator for Travel Soccer the past 4 years for two teams
- Board Member on the Mineola Baseball board managing the Snack Stand
Timeline
Travel Agent
ET Family Travel
10.2019 - Current
Stay at Home Mom
Self-employed
05.2012 - Current
Physician Referral Specialist
Memorial Sloan Kettering Hospital Center
06.2006 - 05.2012
Master of Arts - Healthcare Administration
University of Phoenix
Bachelor of Arts - Psychology
Queens College
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