Lauren Dominey

• Trained new employees on store policies, procedures and customer service standards.
• Managed day-to-day operations including scheduling shifts, assigning tasks.
• Conducted regular performance reviews of staff members in order to identify areas for improvement.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Ensured compliance with all safety regulations throughout the store premises.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Provided training to new employees on company policies and procedures.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Coordinated with vendors to secure product availability at competitive prices.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Handled scheduling for store shifts to achieve adequate staffing.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Supervised cash handling processes to ensure accuracy of transactions.
• Maintained a safe working environment by enforcing safety regulations.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Updated and maintained databases with current information.

Made sure the houses and businesses were met by the owners satisfaction!

• Stocked shelves with merchandise when needed.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Followed company security procedures for handling large sums of money.

• Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
• Greeted and welcomed customers as they arrived at the drive-in window.
• Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.