Lauren Dyer
Millersville,MD
Summary
Real Estate License MD
Overview
9
9
years of professional experience
Work History
Senior Property Manager
Long & Foster Vacation Rentals Annapolis
Annapolis, MD
05.2017 - 08.2021
- Led a team of 8 to achieve project goals and supervised daily operations. Successfully onboarded 5 new team members while with Long & Foster. As a leader I out focus on fostering a collaborative environment through effective communication, conflict resolution, and delegation, resulting in improved morale and productivity.
- Manages inquires and reservations for a total of 240 rental properties
- Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals
- Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units
- Approves seasonal and year-round tenants for accounts following clearances after thorough application reference checking
- Manage all new accounts, meets with owners for initial presentation of Long & Foster Rental Division services Prepares listing agreements and provides owner with executed copy of rental agreement
- Prepare and manage reports by collecting, analyzing, and summarizing data and trends
- Responsible for maintaining the collection of all Security Deposits. This includes escrow accounts, any interest the security deposit may have accrued along with the timely return of the deposit per Maryland State SD law
- Maintains building systems by contracting for maintenance services; supervising repairs
- Managing all owner financial statements. Owners are sent weekly financial statements along with copies of fully executed contracts and early 1099's
- Following all Fair Housing Law guidelines
- Work closely with the corporate office in regards to profit center. Trailing 12, Comparative Income Statements, Advertising and Marketing Budget, Income and Expense Detail
- Multi-Site Property Manager
Multi-Site Property Manager
Bonaventure Property Management Services
Baltimore, MD
07.2014 - 04.2017
- Responsible for maintaining all aspects of community operations for 2 properties: a 461-unit high rise apartment building along with a 42-unit garden style community with a staff of 18 employees
- Prepare and manage annual budget and income projections
- Submit A/P invoices and ensure all invoices are paid in a timely manner and within the correct billing month
- Generate necessary legal action, documents and process in accordance with State and company guidelines
- Manage a 6,000 square foot restaurant space by working closely with JLL to find a tenant, involved in lease negotiations, put a market rent potential/comp analysis report together for ownership; collect monthly rent and ensure the grease trap vendor contract is current
- Create and submit monthly reimbursement requests to ULL on behalf of Ownership and Freddy Mac (lender). Gather all necessary documents and backup required for reimbursement submittal. Maintain a good working relationship with the lender and provide monthly and quarterly financial documents
- Prepare monthly financial reports, oversee all expense and cost tracking, accounts payable and receivable, and purchasing functions. Manage and resolve all delinquency issues along with monthly accrual reporting
- Oversaw a massive property renovation. Over 7 Million dollars' worth of apartment, common area and capital expenditure renovations. Worked closely with contractors and sub-contractors to ensure adherence with all project safety and compliance requirements. Maintained all loan compliant occupancy goals throughout renovation process. Attended weekly construction meetings with Project Manager, Superintendent and Ownership
- Supervise a team of 18 administrative and maintenance professionals. Recruit, hire and train personnel for Broadview Apartments
- Consistently exceed company benchmarks. Property has been ranked in top 3 for both Net Operating Income and Cash Flow monthly
- Oversee 45 Corporate Furnished units daily. Conduct all turnovers with on-site team. Carry out all marketing for program, emphasizing benefits, such as competitive pricing with hotel rooms
- Monitor all aspects of building operation to ensure highest levels of customer service at all times. Communicate with tenants, investigate and resolve issues
- Communicate regularly with owners on vacancy rates, tenant issues, physical condition of properties and financial expenses
- Perform all service and vendor contract bid acquisition, approval and management. Obtain all New Vendor Packages i.e.: Certificate of Insurance, W9, Hold Harmless Agreement and Vendor Information forms
- Assistant Property Manager
Tenant Coordinator - Leasing assistant
Jones Lang LaSalle Americas, Inc. (JLL) / Union Station
Washington, DC
07.2012 - 07.2014
- Coordinated bids from vendors and manage contractor agreements
- Monitored and managed janitorial, maintenance engineers, Station security team and day porters
- Updated all floor plans and lease expiration reports
- Managed all Certificate of Insurance forms for all 141 tenants as well as all 67 vendors
- Scheduled all preventative maintenance work performed throughout Station
- Collected all security reports; work closely with our Insurance company to register claims
- Assisted with preparation of Owner's Reports, management plans, proposals, lease requests, and license agreements
- Tracked Tenant Service Request's. Created monthly/quarterly graphs of TSR's for General Manager and accounting's review per their request
- Worked on Accounts Payable and Receivable
- Typed all Memo's that go to all 141 Union Station Tenants including Amtrak
- Supervised massive construction to repair the damage from the earthquake by working closely with Whiting Turner, Clark Construction along with many other large vendors to repair the damage; worked with all contractors to ensure deadlines were met and they had access, parking permits and badges each day
- Assumed full responsibility for assisting the GM manage and maintain more than 210,000 square feet, including 50,000 square feet of restaurant space. Office space: 100,000 square feet, used by Amtrak for its corporate headquarters. Amtrak passenger/baggage facilities and public space: 200,000 square feet
Education
Business Administration And Management
Salisbury University
Salisbury, MD01.2007
Business Administration And Management
Quinnipiac University
Hamden, CT05.2004
Skills
- Property inspections
- Maintenance coordination
- Tenant relations
- Customer service
- Leadership skills
- Strong verbal and written communication
- Consultative sales approach
Timeline
Senior Property Manager
Long & Foster Vacation Rentals Annapolis
05.2017 - 08.2021
Multi-Site Property Manager
Bonaventure Property Management Services
07.2014 - 04.2017
Tenant Coordinator - Leasing assistant
Jones Lang LaSalle Americas, Inc. (JLL) / Union Station
07.2012 - 07.2014
Business Administration And Management
Salisbury University
Business Administration And Management
Quinnipiac University