Lauren Egan
Belgrade,ME
Summary
Dedicated Patient Service Specialist with expertise in scheduling, referral coordination, and patient intake. Manages electronic health records and ensures HIPAA compliance, enhancing operational efficiency. Drives productivity and task completion while fostering effective communication and teamwork to deliver exceptional patient experiences.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
MaineHealth
Belfast, Maine
09.2024 - Current
- Managed patient intake by accurately collecting and verifying demographic and insurance data.
- Facilitated communication between patients and staff to clarify care services and improve patient experience.
- Addressed inquiries and resolved concerns promptly to maintain supportive patient rapport.
- Collaborated with office healthcare staff and external offices to streamline patient services and reduce wait times.
- Scheduled appointments and managed electronic health records for efficient patient care coordination.
- Processed payments and collected co-pays in accordance with company policies.
- Maintained HIPAA compliance while securely handling sensitive patient information.
- Utilized time management skills to enhance patient satisfaction during peak hours in a high traffic area while maintaining patient satisfaction, and HIPPA compliance.
- Coordinated with healthcare teams, internally and externally, to resolve conflicts and barriers to patient care.
- Compiled monthly departmental reports to track activities and identify opportunities for operational improvements.
Customer Service Lead
Hannaford Supermarket
Belfast, Maine
03.2022 - Current
- Led customer service team to improve service quality and streamline operations.
- Trained staff on customer engagement techniques and service standards, enhancing interaction quality.
- Monitored performance metrics to identify opportunities for improving customer experience.
- Coordinated staffing and scheduling strategies to optimize service during peak demand.
- Oversaw daily operations, ensuring adherence to company policies and enhancing service consistency.
- Delivered prompt, friendly, and knowledgeable service for routine inquiries and complaints.
- Built strong relationships with customers, fostering loyalty and improving overall satisfaction. with customers and team members to enhance collaboration. with customers and team members to promote collaboration.
- Maintained shift schedules to ensure timely breaks, lunches, and out times.
Customer Service Representative
Alltown Fresh
Ayer, Massachusetts
06.2021 - 01.2022
- Resolved customer complaints promptly, contributing to improved customer satisfaction.
- Trained new employees on customer service protocols and safety procedures, ensuring a consistent customer experience.
- Operated cash register, processing various payment methods efficiently.
- Communicated effectively with management regarding promotions and policy changes.
- Maintained cleanliness and organization of store and fueling areas.
- Restocked shelves with merchandise, ensuring proper product placement.
- Checked expiration dates on food items to uphold quality standards.
- Received shipments from vendors, verifying against invoices for accuracy.
- Coordinated product sampling events to showcase new products and educate customers on usage.
Package Handler
United Parcel Service, UPS
Chelmsford, Massachusetts
06.2021 - 08.2021
- Sorted and scanned packages by destination and delivery routes to ensure timely deliveries.
- Managed time effectively to meet and surpass productivity targets.
- Collaborated with team members to enhance workflow efficiency.
- Adhered to safety protocols, minimizing workplace accidents and injuries.
- Followed company policies for secure handling of packages.
- Assisted warehouse personnel to optimize operations and workflow.
- Repaired damaged containers or packaging material to ensure quality standards.
Food Server
Kimball Farm
Westford, Massachusetts
08.2017 - 10.2019
- Provided outstanding customer service in a fast-paced dining atmosphere.
- Resolved customer inquiries and issues to enhance overall dining experience.
- Trained new servers on menu details and service protocols.
- Worked closely with kitchen staff to guarantee timely food preparation and delivery.
- Executed opening and closing tasks, including station prep and supply restocking.
- Monitored supply levels of sauces and utensils to facilitate uninterrupted service.
- Maintained compliance with all restaurant safety guidelines consistently.
- Adhered to health department standards while preparing food items per company recipes.
Education
High School Diploma -
Westford Academy
Westford, MA06-2020
General Studies
Merrimack College
North Andover, MASkills
- Electronic health records management
- Patient care coordination
- Insurance verification
- Referral coordination
- Data entry and documentation
- Patient data collection
- HIPAA compliance
- Scheduling software proficiency
- Service quality improvement
- Physician support
- Critical thinking
- Decision-making skills
- Adaptability
- Team collaboration
- Conflict resolution
- Communication skills
- Continuous learning
Timeline
Patient Service Specialist
MaineHealth
09.2024 - Current
Customer Service Lead
Hannaford Supermarket
03.2022 - Current
Customer Service Representative
Alltown Fresh
06.2021 - 01.2022
Package Handler
United Parcel Service, UPS
06.2021 - 08.2021
Food Server
Kimball Farm
08.2017 - 10.2019
High School Diploma -
Westford Academy
General Studies
Merrimack College