Lauren Elizabeth Tucker
Fairborn,OH
Summary
Dependable healthcare professional with extensive experience in administrative roles. Expertise in coordinating patient education and enhancing operational efficiency through meticulous scheduling and logistics. Proven ability to exceed expectations and maintain high standards of service in fast-paced environments.
Overview
20
20
years of professional experience
Work History
ASMA
Dayton VA medical Center
04.2026 - Current
- Coordinated scheduling and logistics for high-level operations, improving service delivery.
- Anticipated needs of patients and providers to ensure seamless care delivery.
- Maintained exceptional organizational skills through meticulous attention to detail.
- Monitored emails and leadership correspondence, promptly notifying team of relevant updates.
- Managed time effectively while implementing standard policies and procedures for service compliance with VA standards.
- Educated patients on medical expectations and follow-up care, facilitating timely support and communication.
- Leveraged Cerner expertise to train colleagues, enhancing team knowledge and service capability.
- Worked full-time (40 hours) while fulfilling diverse responsibilities across multiple levels.
Lead Surgery Scheduling
Centerville Pediatric Dentistry
11.2024 - 04.2026
- Lead surgery scheduler for a multi-office, multi-provider practice.
- Performed detailed scheduling and chart analysis to identify the best times and locations for patient appointments considering medical history and provider schedules.
- Schedule surgeries on office software, Epic, and maintain a spreadsheet of surgery dates and patients.
- Ensure all necessary documents are obtained (i.e., surgery consents)
- Delivered prompt and knowledgeable service to enhance customer satisfaction.
- Educate families about procedures, preparing for surgery, postoperative care.
- Relayed essential information to providers and guided families on care processes.
- Collaborated with operations and office managers to address departmental needs and propose process enhancements.
- Suggested and implemented a new policy bringing a satellite office in line with the current procedures and policies being used by the other two offices.
- Cultivated a positive environment in a pediatric setting to enhance patient and family experiences.
Wright Patterson AFB Healthcare and Referral Management
03.2019 - 11.2024
- Multi-clinic facility to include primary care and array of specialty care (GI, Ortho, ENT, Gen Surg etc.)
- Patient interaction and education Work with patients in person and by phone
- Medical records - reviewing for completion, uploading and communicating with providers about the records when needed. Familiar with what records/testing are required for specialty care.
- Case management
- HIPPA compliance detailed and thorough to this extremely important aspect of health care
- Medical Terminology
- Self-motivation, time management, successfully prioritizing tasks
- Computer Skills to include Word, Excel, PowerPoint and basic prior knowledge of other applications. Run Reports organized and distributed reports
- Identified as a leader in the department. Assigned more complicated projects in the department and successfully able to complete projects and meet deadlines. Oversaw and identified a new office procedure and established training materials and distributed to the department. This resulted in a better process saving everyone in the department time.
- 40 Hours per week
- (Full time 40 hours)
Office manager and assistant to the owner
MD Arms
05.2013 - 03.2015
- Delegated responsibilities and supervised staff in owner's absence to maintain operational continuity
- Assisted owner with website management, generated sales and shipping reports for informed decision-making
- Tracked high volume of orders using Excel spreadsheets to ensure timely processing
- Paid and tracked expenses, communicated with the company's accountant to keep finances in order, Quick Books
- Organized and attended meetings with customers.
- Paid and tracked expenses, communicated with the company's accountant to keep finances in order, Quick Books
- Worked full-time to support daily operations
surgery scheduler
Southwest Ohio ENT
02.2007 - 03.2013
- Coordinated surgical procedures between medical office and hospitals, ensuring timely provision of essential documents such as H&Ps, imaging, and clearances, demonstrating attention to detail and accuracy.
- Coordinated surgical procedures with patient setting surgery times, arrival times, advising on restrictions etc.
- Schedule coordination for surgeon and patients
- Managed medical office operations, collaborating directly with physicians and effectively supporting surgeons.
- Obtained insurance authorizations
- Educated patients on diagnostic testing and surgical procedures, enhancing their understanding and preparedness.
- Postoperative follow up and necessary documentation- extremely important responsibility
- Assisted other surgeons, showcasing flexibility and applied knowledge.
Education
BA - History and Political Science
Wright State University
Fairborn, Ohio01-2003
Skills
- Patient data coordination
- Policy implementation
- Process optimization
- Interdepartmental collaboration
- Problem resolution
- Time management
- Decision-making
Timeline
ASMA
Dayton VA medical Center
04.2026 - Current
Lead Surgery Scheduling
Centerville Pediatric Dentistry
11.2024 - 04.2026
Wright Patterson AFB Healthcare and Referral Management
03.2019 - 11.2024
Office manager and assistant to the owner
MD Arms
05.2013 - 03.2015
surgery scheduler
Southwest Ohio ENT
02.2007 - 03.2013
BA - History and Political Science
Wright State University