Lauren Elrod
Trumann,AR
Summary
Proven Customer Service Retention Specialist with a track record of enhancing customer satisfaction and account renewals at Buddy's Home Furnishings. Leveraged CRM software expertise and exceptional communication abilities to develop strong client relationships and exceed service standards. Demonstrated effective time management and teamwork, contributing to professional development and best practices in customer retention strategies.
Overview
8
8
years of professional experience
Work History
Customer Service Retention Specialist
Buddy's Home Furnishings
01.2017 - Current
- Participated in ongoing professional development and training sessions to stay current on industry trends and best practices for customer retention strategies.
- Increased customer account renewals through proactive account management and personalized offers.
- Improved overall customer satisfaction through active listening, empathy, and providing tailored solutions.
- Utilized CRM systems efficiently for accurate record-keeping of client interactions, ensuring seamless follow-ups as needed.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Arkansas State University
Marked TreeSkills
- CRM software proficiency
- Customer service experience
- Excellent communication skills
- Teamwork and Collaboration
- Time Management
- Administrative and Office Support
- MS Office
- Billing Procedures
- Effective Communication
Timeline
Customer Service Retention Specialist
Buddy's Home Furnishings
01.2017 - Current
High School Diploma -
Arkansas State University
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