Lauren EMMETT
GROVE CITY,PA
Summary
Amazing Customer Service Manager with a proven track record at Dairy Queen, skilled in elevating customer experiences and resolving complex issues. Excelled in staff management and customer relations, significantly enhancing team performance and customer satisfaction. Skilled in time management, ensuring efficient service delivery and operational excellence.
Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Patient Care Technician
AHN Grove City
Grove City, PA
05.2025 - Current
- assist with patient care activities, ensuring comfort and safety during procedures.
- Assisted nursing staff in monitoring vital signs and reporting changes in patient conditions.
- Maintained cleanliness and organization of patient areas, adhering to infection control protocols.
- Mentored junior technicians on best practices for patient interaction and care .
Customer Service Manager
Jetts Eats and Treats
Mercer, PA
05.2020 - Current
- Made customers food, drinks, etc. that exceeded their expectations
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Assisted customers with resolving service-related issues.
- Utilized problem solving techniques to quickly resolve escalated issues from customers.
- Interacted with customers to quickly handle escalated queries and complaints.
- Maintained customer satisfaction by gathering actionable insights and offering solutions.
- Lead team of customer service representatives to ensure quality standards are met.
Education
Bachelor of Science in Nursing (B.S.N) - Nursing
Duquesne University
Pittsburgh, PA, US05-2028
Skills
- Customer Service
- Exceptional telephone etiquette
- Decision-Making
- Time Management
- Staff Management
- Cash Handling
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Catheter care
- Specimen collection
- Professional bedside manner
- Emergency response
- EKG testing
- Clinical training
- Documentation/epic training
- Compassionate care
- Basic nursing care
- HIPAA compliance
- Patient-focused care
Certification
- PCT - Patient Care Technician
Languages
Spanish
Limited Working
Timeline
Patient Care Technician
AHN Grove City
05.2025 - Current
Customer Service Manager
Jetts Eats and Treats
05.2020 - Current
Bachelor of Science in Nursing (B.S.N) - Nursing
Duquesne University