Lauren Gates
Administration
Gulfport,MS
Summary
Talented professional who demonstrates a high level of flexibility and teamwork. Articulate communicator with strong attention to detail and superior work ethic. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Operations Agent
Defense Pro Group Agency
10.2024 - Current
- Supported strategic planning efforts by providing input on operational considerations such as staffing levels and resource allocation.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Implemented cost-saving measures by analyzing expenses, negotiating vendor contracts, and identifying inefficiencies in daily operations.
- Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
Insurance Coordinator
VRC Healthcare Solutions
Hattiesburg, Mississippi
02.2024 - 11.2024
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Explained complex insurance terms and policies to patients, providing clarity and support.
- Monitor scope of appointments to ensure readiness for client visit and cancel or reschedule as needed
- Validated insurance and advised patients of benefits and coverage.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
Benefit Program Specialist
Division Of Medicaid
Hattiesburg, Mississippi
06.2023 - 02.2024
- Assisted the client through the Medicaid application process, addressing their questions and concerns, and ensuring they understood the program requirements.
- Gathered, reviewed, and verified beneficiary information to assess eligibility for Medicaid programs, ensuring compliance with state and federal regulations.
- Maintaining an assigned caseload, ensuring timely processing of applications and renewals, and accurately entering client data into the system.
Customer Service Representative
Maximus
Hattiesburg, Mississippi
06.2022 - 05.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science - Medical Social Work
University of Southern Mississippi
05-2023
Skills
- Attention to detail
- Organization and time management
- Communication
- Customer service
- Team player
- Multitasking Abilities
Experience Grade Level:
GS-05
Education and Training
other
Timeline
Operations Agent
Defense Pro Group Agency
10.2024 - Current
Insurance Coordinator
VRC Healthcare Solutions
02.2024 - 11.2024
Benefit Program Specialist
Division Of Medicaid
06.2023 - 02.2024
Customer Service Representative
Maximus
06.2022 - 05.2023
Bachelor of Science - Medical Social Work
University of Southern Mississippi
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