Lauren Grove
Lititz,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Care Hostess
Women's And Babies Hospital
03.2023 - Current
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from patient's, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Assistant Barn Manager
Brown Stone Farm
10.2022 - 01.2023
- Increased overall barn efficiency by implementing and maintaining organized systems for feed, bedding, and equipment storage.
- Assisted in the development of training programs to enhance staff knowledge and performance in horse care techniques.
- Monitored overall health and well-being of 50 horses, paying attention to signs of concern.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
Shift Leader
Riptide Carwash
11.2020 - 10.2022
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Education
High School Diploma -
Manheim Central Senior High School
Manheim, PA06.2022
Skills
- Phone Etiquette
- Service Prioritization
- Cleaning and Sanitation
- Time management
- Adaptability
- Team Player
Timeline
Patient Care Hostess
Women's And Babies Hospital
03.2023 - Current
Assistant Barn Manager
Brown Stone Farm
10.2022 - 01.2023
Shift Leader
Riptide Carwash
11.2020 - 10.2022
High School Diploma -
Manheim Central Senior High School
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