Lauren Grove
Lititz,Pennsylvania
Summary
Adept in service prioritization and staff training, I excelled as a Shift Leader at Riptide Carwash, where I significantly enhanced team performance and customer satisfaction. My experience at Woman's & Babies Hospital honed my patience, empathy, and ability to maintain high standards of cleanliness and efficiency. I bring a blend of hard and soft skills, poised to contribute effectively in a dynamic environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PATIENT CARE HOSTESS
Woman & Babies Hospital
Lancaster, Pennsylvania
03.2023 - Current
- Analyzed patients' data for individual needs.
- Answered phone calls to take meal orders and address patients' questions and concerns.
- Demonstrated flexibility by helping out in other departments as needed.
- Maintained logs and records of system security activities and procedures.
SHIFT LEADER
Riptide Carwash
Lititz, PA
10.2019 - 10.2022
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries and complaints in a timely manner
- Held team members accountable during shift by effectively coaching to improve performance.
- Copied and faxed important information for customer records.
- Analyzed and determined source of system errors and malfunctions to determine appropriate resolution tactics.
Education
MASSAGE THERAPY -
Lancaster School of Massage
Lancaster, Pennsylvania03.2024
HIGH SCHOOL DIPLOMA -
Manheim Central
Manheim, Pennsylvania06.2022
Skills
- Guest Engagement
- Service prioritization
- Staff Training
- Efficient collaboration
- Data Entry
- Information Analysis
Certification
Massage Therapist
References
- Missy Bitts, Riptide Carwash, Manager Of Operations, (717) 568-6100, missy@riptidecarwash.com
- Winona Bontrager, Lancaster School Of Massage, School Advisor, (717) 293-9698, lancasterschoolofmassagepa@gmail.com
Timeline
PATIENT CARE HOSTESS
Woman & Babies Hospital
03.2023 - Current
SHIFT LEADER
Riptide Carwash
10.2019 - 10.2022
MASSAGE THERAPY -
Lancaster School of Massage
HIGH SCHOOL DIPLOMA -
Manheim Central
Similar Profiles
Abigail BarnesAbigail Barnes
Patient Care Assistant at Woman And Babies HospitalPatient Care Assistant at Woman And Babies Hospital
Laurie DelTufoLaurie DelTufo
Patient Financial Services Representative at Woman & Infants Hospital - CNEPatient Financial Services Representative at Woman & Infants Hospital - CNE
AKSHAYA M PAKSHAYA M P
PHARMACIST at Mother Hood Woman And Children HospitalPHARMACIST at Mother Hood Woman And Children Hospital
Rachel WealandRachel Wealand
Food Services Assistant at Wellspan Ephrata Community HospitalFood Services Assistant at Wellspan Ephrata Community Hospital
Lilah GossLilah Goss
Realtor at Berkshire Hathaway HomeServicesRealtor at Berkshire Hathaway HomeServices