Lauren Hartman

• Assisted Store Management in seasonal store setup and dismantling.
• Provided guest services in alignment with corporate guidelines.
• Generate sales through effective merchandising and customer engagement.
• Perform general housekeeping duties to keep the store clean and organized.
• Assist with pricing, signing, and POS operations.
• Implement loss prevention strategies to minimize shrinkage.

• Responsible for selling Store merchandise to Guests while maintaining the company’s standard in customer service.
• Demonstrates merchandise according to company guidelines and product knowledge.
• Operates the store POS to ring up sales.
• Assists with merchandising, stocking, and general upkeep of the store.

• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assists the Store Manager in coordinating Store activities in order to achieve Store sales plan and profit.
• Provides leadership and support to the Store Associates in order to ensure that all aspects of Guest service are being provided.
• Effectively merchandises, signs and prices Store in accordance with Company guidelines.
• Trains and mentors Sales Associates using Company programs in order to achieve Company standards.
• Participates in motivating, counseling and coaching.
• Manages loss prevention techniques in order to reduce shrinkage.
• Assists Store Manager in completing all sales, personnel and inventory paperwork.
• Serves as back up to the Store Manager in the absence of the Store Manager.

Delivered friendly and approachable service upon customer arrival.

Proactively provided exceptional customer service by answering questions, offering product recommendations, and assisting with purchases.

Prepared and served a variety of beverages and food items

Participated in creating interactive displays and staging that immerse customers

Processed transactions accurately and efficiently using the point-of-sale system

Assist in restocking/preparing merchandise and supplies and maintaining inventory levels

Handled financial transactions using the register.

Conducted training sessions for associates.

Provided guidance to team members.

Oversaw inventory control.

Resolve issues raised by customers efficiently.

Developed methods to boost store productivity.

Collaborated with store manager to ensure smooth workflow.

Delivered friendly and approachable service upon customer arrival.

Proactively provided exceptional customer service by answering questions, offering product recommendations, and assisting with purchases.

Prepared and served a variety of beverages and food items

Participated in creating interactive displays and staging that immerse customers

Processed transactions accurately and efficiently using the point-of-sale system

Assist in restocking/preparing merchandise and supplies and maintaining inventory levels