Desired Job Title
Front Desk ReceptionistSubpoena ClerkCall Center RepresentativeTellerWork Type
Full TimeLocation Preference
HybridRemoteOn-SiteLocation: Sandy, UT, US
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Lauren Haslam
Sandy,UT
Work Preference
Summary
Meticulous professional with a solid background in document management and compliance. Skilled in processing sensitive information and ensuring accuracy in documentation as well as time sensitive loan transactions. Aims to leverage organizational strengths to enhance operational effectiveness and support title teams.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Deseret First Credit Union
West Valley City, UT
06.2024 - 02.2025
- Greeted and assisted members with inquiries, transactions, and scheduling all while ensuring a welcoming environment
- Managed multi-line phone system, directing calls to appropriate departments and multitasking a demanding list of daily tasks as well as any department requests.
- Processed member transactions accurately including title payoffs, archival research, and lien releases, enhancing overall service efficiency.
- Managed title transactions by coordinating often with our Titles department and expediting all teller requests for applying check funds received in the mail.
- Coordinated with financial institutions to verify lien releases and complete title transfers. Regularly worked with Co-Part and insurance companies as well as members over the phone for a professional and efficient process for payoffs.
Subpoena Clerk
Deseret First Credit Union
West Valley City, UT
06.2024 - 02.2025
- Processed and organized subpoenas, ensuring timely delivery to relevant departments and back to the legal teams requesting the documentation.
- Maintained accurate records of incoming and outgoing legal documents for compliance purposes.
- Increased accuracy in document preparation by diligently reviewing all subpoena-related materials before submission.
- Compiled detailed reports and documentation to meet the legal requirements requested in the subpoena and touched base as needed to clarify any questions with the requesting law firm.
Call Center Representative
Mountain America Credit Union
Sandy, UT
01.2021 - 03.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated customers on products, services, and promotions to enhance satisfaction and engagement.
- Handled high-volume calls while maintaining composure and professionalism in challenging situations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Teller
America First Credit Union
Cottonwood Heights, UT
09.2015 - 12.2019
- Processed customer transactions with accuracy and efficiency, enhancing overall service quality.
- Managed cash drawer, ensuring compliance with balancing procedures and security protocols.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
Administrative Assistant Certificate - Business Administration
BYU Pathways
Salt Lake City, UTSkills
- Team collaboration
- Verbal and written communication
- Attention to detail
- Time management
- Sensitive information handling
- Document management
Timeline
Front Desk Receptionist
Deseret First Credit Union
06.2024 - 02.2025
Subpoena Clerk
Deseret First Credit Union
06.2024 - 02.2025
Call Center Representative
Mountain America Credit Union
01.2021 - 03.2021
Teller
America First Credit Union
09.2015 - 12.2019
Administrative Assistant Certificate - Business Administration
BYU Pathways