Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Hearne

Charlotte,NC

Summary

Store Manager with 10+ years retail experience. Well-versed in all aspects of running a retail business, including operations, banking, Visual Merchandising, staffing, payroll, training and development, and leadership. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Passion for visuals and unparalleled organizational skills and merchandising talents.

Overview

12
12
years of professional experience

Work History

Store Manager

Tillys
07.2019 - Current
  • Delivers excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Creates a self converting environment through strong visual talent. Driving and maintaining company standards, creating a sense of urgency and efficiency through door to floor merchandise flow.
  • Organizes and implements new strategies regularly to ease the operations process.
  • Strengthens work flow productivity by hiring, managing and developing top talent.
  • Exceeds district, regional and company goals, in Comp.
  • Consistently placed in the top 5 in the region. And number one within the district.
  • Implements succession planning by training and developing associates into leadership positions.
  • Optimize and elevates operations to target current and expected demands.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Timely execution of visual Updates/Floorsets within deadlines, often times having to improvise or implement alternative ideas to ensure completion within 4 walls, while adhering to company standards and directives.
  • Send frequent written and verbal communication and feedback on all business metrics to corporate office, and upper management in order to adhere to a fast changing environment, demographic, and customer base .

Visual Merchandising Manager

Tillys
07.2014 - 08.2019
  • Communicated visual merchandising information and standards via in-store training and regular meetings.
  • Adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
  • Innovated and simplified planograms and merchandising strategies to improve processes and results.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
  • Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience..
  • Oversaw stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained regular cleanliness and organizational expectations, on the sales floor and in the backroom.
  • Traveled and supported new store openings and cross training opportunities throughout the district and the region.
  • Reinforced brand standards and visual merchandising consistency.
  • Day to day opening and closing processes, cash management, sales reporting, operational deadlines, meeting district and company KPI and comp goals.


Processor

Victoria Secret
08.2011 - 07.2014
  • Maintained proper product storage and organized stockroom inventory.
  • Organized shipment reports by tracking stock levels and maintaining stock levels. Created sense of urgency in process going daily shipment effectively.
  • Planning and Execution of visual updates, and floor sets. Fixture mapping.
  • Managed showroom and floor stock to keep product readily available to customers. Monitored stock to maintain sufficient quantity of featured product. Displayed appropriate signage for products and sales promotions.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Communicated and coordinated planogram execution with store management.
  • Updated seasonal displays for windows and mannequins to highlight current product lines.
  • Assisted in store inventory process. Achieved productivity through visual standards, and merchandise flow.

Education

Cosmetology

The Aveda Institute of Charlotte
Charlotte, NC
02.2009

High School Diploma -

Myers Park High School
Charlotte, NC
06.2004

Skills

  • Staff Management
  • Employee supervision and motivation
  • Store operations oversight
  • Employee training and development
  • Visual Merchandising
  • Strong organizational skills
  • Driving sales through visual excellence
  • Loss Prevention
  • Team Development
  • Payroll Management
  • Scheduling
  • Replenishment and Recovery
  • Talent Recruitment
  • Time management
  • Planning and Prioritization
  • Strategic Thinking and problem solving

Timeline

Store Manager

Tillys
07.2019 - Current

Visual Merchandising Manager

Tillys
07.2014 - 08.2019

Processor

Victoria Secret
08.2011 - 07.2014

Cosmetology

The Aveda Institute of Charlotte

High School Diploma -

Myers Park High School

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Lauren Hearne