Lauren Hearne
Charlotte,NC
Summary
Store Manager with 10+ years retail experience. Well-versed in all aspects of running a retail business, including operations, banking, Visual Merchandising, staffing, payroll, training and development, and leadership. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Passion for visuals and unparalleled organizational skills and merchandising talents.
Overview
12
12
years of professional experience
Work History
Store Manager
Tillys
Charlotte, NC
07.2019 - Current
- Delivers excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Creates a self converting environment through strong visual talent. Driving and maintaining company standards, creating a sense of urgency and efficiency through door to floor merchandise flow.
- Organizes and implements new strategies regularly to ease the operations process.
- Strengthens work flow productivity by hiring, managing and developing top talent.
- Exceeds district, regional and company goals, in Comp.
- Consistently placed in the top 5 in the region. And number one within the district.
- Implements succession planning by training and developing associates into leadership positions.
- Optimize and elevates operations to target current and expected demands.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Timely execution of visual Updates/Floorsets within deadlines, often times having to improvise or implement alternative ideas to ensure completion within 4 walls, while adhering to company standards and directives.
- Send frequent written and verbal communication and feedback on all business metrics to corporate office, and upper management in order to adhere to a fast changing environment, demographic, and customer base .
Visual Merchandising Manager
Tillys
Charlotte, NC
07.2014 - 08.2019
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience..
- Oversaw stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Maintained regular cleanliness and organizational expectations, on the sales floor and in the backroom.
- Traveled and supported new store openings and cross training opportunities throughout the district and the region.
- Reinforced brand standards and visual merchandising consistency.
- Day to day opening and closing processes, cash management, sales reporting, operational deadlines, meeting district and company KPI and comp goals.
Processor
Victoria Secret
Charlotte
08.2011 - 07.2014
- Maintained proper product storage and organized stockroom inventory.
- Organized shipment reports by tracking stock levels and maintaining stock levels. Created sense of urgency in process going daily shipment effectively.
- Planning and Execution of visual updates, and floor sets. Fixture mapping.
- Managed showroom and floor stock to keep product readily available to customers. Monitored stock to maintain sufficient quantity of featured product. Displayed appropriate signage for products and sales promotions.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Communicated and coordinated planogram execution with store management.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
- Assisted in store inventory process. Achieved productivity through visual standards, and merchandise flow.
Education
Cosmetology
The Aveda Institute of Charlotte
Charlotte, NC02.2009
High School Diploma -
Myers Park High School
Charlotte, NC06.2004
Skills
- Staff Management
- Employee supervision and motivation
- Store operations oversight
- Employee training and development
- Visual Merchandising
- Strong organizational skills
- Driving sales through visual excellence
- Loss Prevention
- Team Development
- Payroll Management
- Scheduling
- Replenishment and Recovery
- Talent Recruitment
- Time management
- Planning and Prioritization
- Strategic Thinking and problem solving
Timeline
Store Manager
Tillys
07.2019 - Current
Visual Merchandising Manager
Tillys
07.2014 - 08.2019
Processor
Victoria Secret
08.2011 - 07.2014
Cosmetology
The Aveda Institute of Charlotte
High School Diploma -
Myers Park High School