Lauren Heinig
Summary
Results-oriented professional with a strong background in marketing education. Seeking an opportunity to leverage skills and experience using customer service, multitasking, and selling skills. Committed to delivering exceptional results and exceeding customer expectations through the ability to effectively communicate and collaborate. Ready to contribute and drive for success to make a significant impact in a an organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Independent Contractor/ Personal Shopper
Shipt
02.2020 - Current
- Deliver outstanding service to over 230 repeat customers to maintain and extend relationships for future orders and repeat business.
- Communicate effectively and provide excellent customer service to customers throughout the entire order, keeping them informed of progress updates or recommendations regarding merchandise and pricing, and on time delivery resulting in 5 star rating scores.
- Collaborated with fellow Shipt Shoppers to share best practices, ultimately improving overall performance.
Social Media Marketing Intern
Olita
01.2021 - 05.2021
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Conducted audits of social media presence; develop and implement strategies for improving online presence and increasing engagement; assist with editorial calendar; create useable social media and blog posts for target audience.
Receptionist
Tanzmania/ Guys & Dolls
01.2017 - 07.2020
- Utilize time management and multi-tasking skills to prioritize tasks such as booking/ confirming appointments over the phone for the tanning salon and hair salon simultaneously; process transactions, and assist clients for tanning bed usage.
- Meet sales goals by cross selling products and packages to 30-200 clients on a daily basis; manage proper billing processes/ dates.
- Data migration tasks such as transferring 100-500 client information(s) daily from one software to another ie: mass email marketing.
Student Assistant
State of Michigan Braille & Talking Book Library
04.2016 - 04.2020
- Improve library organization by inspecting, sorting, and shelving up to 500 pieces of mail daily.
- Scan electronic books in a timely manner in and out of designated spots for thousands of patrons.
- Regularly work under limited supervision on everyday tasks such as downloading, naming, and packaging 250 audiobooks for patrons using web based software's and catalogs.
- Pick up additional tasks after completion of prioritized tasks including labeling, boxing, and mailing 4,000-6,000 books every 2 weeks to designated company(s).
Sandwich Artist/ Team member
Subway/ Speedway
10.2013 - 04.2016
- Initiate tasks such as preparing food, assisting customers, operating POS systems, and calculating end of day cash flow.
- Train new employees on inventory, safety, food standards, and closing duties.
- Increased speed of service through effective multitasking and time management skills.
Education
Bachelor of Arts - Marketing
Davenport University
Grand Rapids, MI05-2021
Skills
- Microsoft Office
- Social media marketing
- Project management
- Digital marketing
- Content creation
- Client relationship building
Certification
- HubSpot Inbound Marketing Sales Certification(s)
- Google Analytics Certified
- Recurring top sales tanning consultant
Work Preference
Work Type
Full TimeInternshipWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementWork from home option401k match4-day work weekTimeline
Social Media Marketing Intern
Olita
01.2021 - 05.2021
Independent Contractor/ Personal Shopper
Shipt
02.2020 - Current
Receptionist
Tanzmania/ Guys & Dolls
01.2017 - 07.2020
Student Assistant
State of Michigan Braille & Talking Book Library
04.2016 - 04.2020
Sandwich Artist/ Team member
Subway/ Speedway
10.2013 - 04.2016
- HubSpot Inbound Marketing Sales Certification(s)
- Google Analytics Certified
- Recurring top sales tanning consultant
Bachelor of Arts - Marketing
Davenport University
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